Troubleshooting: Streaming apps on Ignite TV and Ignite Streaming
Having trouble using streaming apps on your Ignite (formerly BlueCurve) TV or Ignite Streaming (formerly Shaw Stream) set-top device? This page includes tips for fixing common issues with streaming apps such as Netflix or Disney+.
Unable to sign in to app
If you can't sign in to the app, be sure to follow the steps below:
Check that you have followed the steps to sign in, and that you're using the correct username and password for the service in question (Example: Netflix, Amazon Prime Video, etc.)
Visit the customer support for the servicefor help with signing in to your account.
Note:Login credentials are handled by the subscription service (for example Netflix, Amazon Prime Video, Disney+, etc.) and not by Shaw.
App won't launch or is frozen
If the app won't launch, is frozen, or you're seeing anAPPSerror message on your TV, try these steps to fix it:
Exit the app or show you're watching, then try launching it again.