Unable to sign in to app
If you can't sign in to the app, be sure to follow the steps below:
- Check that you have followed the steps to sign in, and that you're using the correct username and password for the service in question (Example: Netflix, Amazon Prime Video, etc.)
- Visit the customer support for the service for help with signing in to your account.
Note: Login credentials are handled by the subscription service (for example Netflix, Amazon Prime Video, Disney+, etc.) and not by Shaw.
App won't launch or is frozen
If the app won't launch, is frozen, or you're seeing an APPS error message on your TV, try these steps to fix it:
- Exit the app or show you're watching, then try launching it again.
- Restart your set-top device, then try loading the app again.
Video playback issues
If you're seeing playback issues with video content such as buffering, low quality, or errors, try these steps:
- Exit the app or show you're watching, then try launching it again.
- Restart your set-top device, then try watching the content again.
- Check for Internet connectivity issues -- a slow connection may affect playback quality