Every channel I watch has pixelated jumping and freezing!

robanddaryl
Grasshopper

No matter which channel we watch, for the past few weeks (more than a month now), my spouse and I have found that every day, no matter what time, the TV pauses, cuts out, pixelates, and appears to jump. I've tried unplugging and re-plugging in the Box. That has not worked - we even bought a new HDMI cord hoping that could help - it didn't.  We're even considering the possibility of cancelling the TV part (though we don't want to). Please somebody help!

4 Replies

Re: Every channel I watch has pixelated jumping and freezing!

Moderator
Moderator

Hi robanddaryl 

We're sorry to hear you're having pixelization issues! I know that can be very frustrating. In most cases this is caused by a signal issue, so it could be a loose connection somewhere or a bad splitter. If you haven't done so already, I'd recommend checking your main BlueSky TV box to make sure all of the coax connections are tight. You can unplug the box, then unscrew the cable from the box, outlet and splitter (if you have one). Then reconnect the coax cable and plug the box back in. If you continue to have pixelization troubles, please reach out to our technical support team so they can take a closer look. You can find all of our contact information on Shaw — Contact us

0 Kudos
Reply
Loading...

Im having the same issue.  The screen goes black because...

Traveen
Grasshopper

Im having the same issue.  The screen goes black because the blue curve box cannot stream anything smoothly.  3/4 of the time there is no sound. 

0 Kudos
Reply
Loading...

Same issue in SW Calgary.  TV worked fine until PM hours...

Cordcut
Grasshopper

Same issue in SW Calgary.  TV worked fine until PM hours yesterday. Unplugging power to the box worked and started doing same in last hour. Flames game night turned to Netflix night.  Time to cable cut

0 Kudos
Reply
Loading...

Same issues here - frequent pauses on all channels, freez...

Mike18
Grasshopper

Same issues here - frequent pauses on all channels, freezing, screen going dark and sound dropping. Brand new installation just a couple of days ago. One box stopped last night and a Gateway restart today fixed it. Both boxes went tonight and no amount of restarts or power cycles has done anything. Really frustrated and wondering what my cancel options are given it is do new.  

0 Kudos
Reply
Loading...
TALK TO US
Need more help?