@ebach -- which TV box do you have? Any of the older ones, that have a coaxial-cable to connect to a wall outlet, or the newest XiOne remote, that uses WiFi to connect to your XB7/XB8 cable-modem?
Are you near Sylvan Lake?
See: https://support.shaw.ca/t5/service-updates-outages/tkb-p/service-updates/label-name/northern%20alber...
for outages in Edmonton & Northern Alberta.
Or, contact Shaw [1-888-472-2222 or www.shaw.ca/chat ] to get them to trouble-shoot.