If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your services. See here to create a new Shaw ID.
Update your contact information using the My Shaw website
To change your password using the My Shaw website:
- Visit my.shaw.ca
- Click on My Profile
- Click on the Edit Profile tab
- Click Edit for the contact information you'd like to update:
- Pronouns,
- Phone Number,
- or Email
Update your contact information using the My Shaw app
Follow these steps to update your contact information in the My Shaw app:
- Open the My Shaw app.
- Tap Manage Contact Information
- Update the requested contact information:
- Pronouns,
- Phone Number,
- or Email.