If you have a Digital Home Phone Terminal (DPT) and are having issues with the phone and need to reset the phone:


  1. Locate your Digital Phone Terminal (either a Motorola SBV5220 or an Arris TM602)
  2. Locate the small hole labelled "REBOOT EMTA" or "Reset" on the back of the DPT (see image below for Motorola SBV5220 Digital phone Terminal)
  3. Using a pin, push the button located at the base of this hole for 20 seconds.
  4. You will see the lights on the modem begin to flash as the system resets. Wait 5-10 minutes for the DPT to come online (Power, DS, US, and Online lights will stop flashing and return to a solid-state to indicate an online status)
  5. Check your phones for a functioning dial tone.

Note: If your phone service is provided by your Ignite WiFi Gateway, only do a pinhole reset as a last resort. Doing this will reset your Internet connection and all custom settings including your WiFi network name and password. For the Ignite WiFi Gateway, we recommend these steps instead:

  1. Unplug and reattach your base unit’s phone cord at the back of the Gateway.
  2. If there is still no dial-tone, unplug the power cord from the Gateway for 10 seconds and plug it back in. Allow the Gateway to fully reboot and show a solid white light, then check your phone line again.

Learn more

Find additional details by visiting How to perform a DPT pin-hole reset

Did you know?

You can find additional Home Phone troubleshooting tips with our Home Phone Frequently Asked Questions.

Labels (2)
We're here to help