This guide will provide instructions on performing a simple pin-hole reset of your Shaw Digital Phone Terminal (DPT) should the DPT require a reset to return to an online status and restore a working dial tone. For a brief video tutorial on how to reset your Digital Phone Terminal, please watch the below video.

Did You Know

You can reset the Digital Phone Terminal using the “REBOOT EMTA” or “Reset” pinhole button on the back of the device (see photos below). Wait 5-10 minutes for the DPT to come online (Power, DS, US, and Online lights will stop flashing and return to a solid state to indicate an online status). Check your phones for a functioning dial tone.

How to reset the Digital Phone Terminal

To reset your DPT, please follow these instructions:

  1. Locate your Digital Phone Terminal (either a Motorola SBV5220 or an Arris TM602)
  2. Locate the small hole labelled “REBOOT EMTA” or “Reset” on the back of the DPT (see photos below)
  3. Using a pin, depress the button located at the base of this hole for 20 seconds.
  4. You will see the lights on the modem begin to flash as the system resets.
  5. Wait 5-10 minutes for the DPT to come online (Power, DS, US, and Online lights will stop flashing and return to a solid state to indicate an online status)
  6. Check your phones for a functioning dial tone.

If your phones still do not have access to a working dial tone or the lights indicated above continue to flash, please refer to the How To Remove the Battery from your DPT guide which will walk you through the process of fully resetting your Digital Phone Terminal.

Motorola SBV5120 visual guide

Use this visual guide to locate the pinhole reset button on a Motorola SBV 5120 Digital Phone Terminal.

152013_Motosbv5120Back-pinhole.png

 

Motorola SBV5220 visual guide

Use this visual guide to locate the pinhole reset button on a Motorola SBV 5220 Digital Phone Terminal.

152015_moto-pinhole.jpg

 

Arris TM502 visual guide

Use this visual guide to locate the pinhole reset button on a Arris TM 502 Digital Phone Terminal.

152017_TM502G_Pinhole_zoom.jpg

 

ArrisTM602 visual guide

Use this visual guide to locate the pinhole reset button on a Arris TM 602 Digital Phone Terminal.

152019_TM602-pinhole.jpg

 

Digital Terminal reset video

Watch this video to learn how to reset your Digital Phone Terminal.

Video Tutorial: How to reset your Shaw Digital Home Phone Terminal

Can't view the video?  Click here to view on YouTube. 


Top
TALK TO US
We're Here to Help