Learn how to fix or troubleshoot BlueCurve Home if you are not able to open it, or if it's not responding.

 

This article provides insight into:

 

BlueCurve Home mobile app not opening or responding

Follow the steps below to fix or troubleshooting the BlueCurve Home mobile app if it's not opening or not responding to your touches on your mobile device. BlueCurve Home is supported on Apple iOS 11 or later and Android 6.0 (Marshmallow) or later.

 

After trying each of the steps, check whether it fixed your issue before moving on to the next step.

 

For Apple iOS devices

  1. Restart your Apple iOS device.
  2. Force quit the BlueCurve Home app to completely shut down the app.
    • Open the app switcher, then swipe up on the BlueCurve Home app to close it.
  3. Reinstall the BlueCurve Home app.
    • Touch and hold the BlueCurve Home app icon, and then tap the X icon in the corner to delete the app it from your device.
    • Tap the App Store from your home screen, then locate the BlueCurve Home app and reinstall it.
  4. Check for iOS updates.
    • Tap Settings your home screen, then choose General - Check for Updates.
  5. Check for BlueCurve Home app updates.
    • Open the App Store on your iOS device, then tap Updates. If an update is available for the BlueCurve Home app, tap Update.

 

For Android devices

  1. Restart your Android device.
  2. Force stop the BlueCurve Home app to completely shut down the app.
    • Open your device's Settings app.
    • Tap Apps.
    • Tap the BlueCurve Home app.
    • Tap Force stop.
  3. Clear the app's cache from your device storage.
    • Open your device's Settings app.
    • Tap Apps.
    • Tap the BlueCurve Home app.
    • Tap Storage, then Clear cache.
  4. Clear the app’s data from your device storage. Caution: Any data saved in this app will be erased.
    • Open your device's Settings app.
    • Tap Apps.
    • Tap the BlueCurve Home app.
    • Tap Storage, then Clear data.
  5. Check for Android updates.
    • Open your device's Settings app.
    • Near the bottom, tap Software update, and follow the steps on screen to check for updates.
    • If needed, first tap About phone or About tablet.
  6. Check for BlueCurve Home app updates.
    • Open your device's Play Store app.
    • Tap the Menu button, and select My apps & games.
    • Apps with available updates are labeled "Update".
    • If an update is available for BlueCurve Home, tap Update.

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BlueCurve Home web app not opening or responding

If you are having problems opening or loading the BlueCurve Home Web app on your computer, the steps below will help you troubleshoot possible issues that may be occurring.

 

First, confirm your Web browser is one of the following listed below. If your browser is not listed here, you will need to download and install one of the supported browsers, or update yours to the latest version. 

Supported Web browsers

  • Google Chrome 60 or later
  • Firefox 55 or later
  • Safari 10 or later
  • Internet Explorer 11 or later
  • Microsoft Edge 12 or later

 

Visit How to update your Web browser for information on checking and updating your browser.

 

If you are using one of the browsers listed above and have updated it, please check to see if your BlueCurve Home Web app is now working. If the BlueCurve Home Web app still isn't working, try clearing your browser history, cache and cookies.

 

Visit Internet Browser Support for information on how to clear your browsing data.

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