Below you'll find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds.
Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and plugging it back in. Wait 2-3 more minutes for the modem to reboot, then test your connection. If that doesn't correct your issue, look for solutions to common issues listed below.
Internet Troubleshooting Frequently Asked Questions
Why is my Internet out? How can I find out about outages in my area? Outages can be a result of scheduled maintenance or unexpected events such as faulty equipment, unscheduled maintenance, power outages, or network connectivity issues. You can visit Service Outages & Updates for current information and find more answers in our Shaw Service Updates & Outages FAQs.
My Internet is not working, but there does not appear to be any outages in my area.
Try power cycling your modem by unplugging its power cord from the wall or power bar. Wait 30 seconds while it resets, then plug it back in. Wait 2-3 more minutes for the modem to reboot, then test your connection.
What is WiFi? WiFi is the technology that lets you send Internet data wirelessly between devices. A WiFi connection is recommended for mobile devices like laptops, phones, and tablets. Learn more by reading the article Optimizing your WiFi experience.
I’m having problems sending and receiving my Shaw email, how can I fix this? There are a variety of reasons an email client may stop sending or receiving emails. These include connection problems, folder corruption, and server setting issues. For solutions, read the article Email Client: Send/Receive Troubleshooting.