How to troubleshoot an intermittent Internet connection
When everything is set up and working correctly, your home Internet connection should always be available. If your Internet stops working intermittently, there are steps you can take to troubleshoot the issue.
Troubleshoot your connection
These are common solutions to many intermittent connection issues:
Check Shaw service alerts If there is an outage in your area, our crews are working on it and your connection will return as soon as possible. Visit the Service Updates & Outages page.
Restart your modem Unplug the modem's power cord, wait 30 seconds, and then plug it in again. Wait a few minutes and try using an Internet-connected device. You can find more detailed instructions here.
Restart your device Restarting the phone, computer, or other personal device that is experiencing the intermittent connection might correct the issue.
Reposition your modem Place your modem so it is out in the open and there are no physical obstructions that could be interfering with your WiFi signal. For tips, read About: WiFi interference.
Connect devices to 5G Newer devices will be able to make use of your modem's 5G band. If you are using the XB6 or BlueCurve Gateway modem, enabling the band steering feature will let your modem connect your devices to the best available band automatically.