When everything is set up and working correctly, your home Internet connection should always be available. If your Internet stops working intermittently, there are steps you can take to troubleshoot the issue.

Troubleshoot your connection

These are common solutions to many intermittent connection issues:

  1. Check Shaw service alerts 
    If there is an outage in your area, our crews are working on it and your connection will return as soon as possible. Visit the Service Updates & Outages page.
  2. Restart your modem 
    Unplug the modem's power cord, wait 30 seconds, and then plug it in again. Wait a few minutes and try using an Internet-connected device. You can find more detailed instructions here.
  3. Restart your device
    Restarting the phone, computer, or other personal device that is experiencing the intermittent connection might correct the issue.
  4. Reposition your modem
    Place your modem so it is out in the open and there are no physical obstructions that could be interfering with your WiFi signal. For tips, read About: WiFi interference.
  5. Connect devices to 5G
    Newer devices will be able to make use of your modem's 5G band. If you are using the XB6 or BlueCurve Gateway modem, enabling the band steering feature will let your modem connect your devices to the best available band automatically. 

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