Shaw Support: Internet Troubleshooting

Equipment Info: Fibre+ Gateway 3.0 (XB8)

Shaw's Fibre+ Gateway 3.0 comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, available connections and hardware specifications of the Fibre+ G... Read more

How To: Share your WiFi from the BlueCurve Home app

With the Share My WiFi feature in the BlueCurve Home app you can get your houseguests connected to your home WiFi network with ease. Note: Currently this feature is only available on Apple iOS devices. Sharing your WiFi login There are two ways you c... Read more

How To: Check for service outages in BlueCurve Home

You can use the BlueCurve Home app to check for Internet outages your area. Outage notifications can be found in the Overview tab in the app. Checking for outages in the app allows you to save time identifying problems with your connection. What are ... Read more

How To: Check Internet Health with BlueCurve Home

Internet Health is a troubleshooting feature in BlueCurve Home to test your Internet connection and devices by checking the link speed to your Fibre+ Gateway. You can run a test to check your network status, or see how a device will perform online ac... Read more

Connecting 2.4 GHz Devices without Disabling Band Steering

Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more

How To: View Active Time Details in BlueCurve Home

Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Troubleshooting: Fix WiFi Pods offline

When a Shaw WiFi Pod goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline. Reconnect a Fibre+WiFi Pod... Read more

Equipment Info: Fibre+ Gateway 2.0 (XB7)

Shaw's Fibre+ Gateway 2.0 comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and hardware specifications of the Fibre+ Gateway 2.0. Overv... Read more

Getting started with BlueCurve Home

BlueCurve Home is a digital dashboard to manage your home WiFi network and connected home. You can self-connect and set up your WiFi network in minutes, find your WiFi password, know who's online, and troubleshoot issues. Plus, manage family members'... Read more

How To: Navigate the BlueCurve Home app

Learn how to navigate and use the BlueCurve Home app. Menu navigation BlueCurve Home features are organized into four main sections. You'll find menu navigation control at the bottom of the mobile app. The Notification Center is at the top-left on th... Read more

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