Shaw Support: Internet Troubleshooting

How to: Connect 2.4 GHz Devices without Disabling Band Steering

Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more

How To: View Active Time Details in BlueCurve Home

Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Troubleshooting: Fix WiFi Pods offline

When a Shaw WiFi Pod goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline. Reconnect a Fibre+WiFi Pod... Read more

Equipment Info: Fibre+ Gateway 2.0 (XB7)

Shaw's Fibre+ Gateway 2.0 comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and hardware specifications of the Fibre+ Gateway 2.0. Overv... Read more

About: BlueCurve Home

BlueCurve Home is a digital dashboard to manage your home WiFi network and connected home. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who's online, and troubleshoot issues. Plus, manage family memb... Read more

How To: Navigate the BlueCurve Home app

Learn how to navigate and use BlueCurve Home. Navigating the menu options in BlueCurve Home is similar whether you're using the mobile app or web portal. Menu navigation BlueCurve Home features are organized into four main sections: Overview, Connect... Read more

BlueCurve Home FAQ - Smart home controls

Find answers to frequently asked questions about how your Smart Home devices work with the BlueCurve Home app. Smart Home devices How do I add or link my smart devices in the BlueCurve Home app? Open the BlueCurve Home mobile app, select the Home tab... Read more

Troubleshooting: Smart home controls in the BlueCurve Home app

This page includes tips for troubleshooting common issues with smart home controls in the BlueCurve Home app. If you run into difficulty linking or controlling smart devices, try the steps below to resolve the issue. Issues with linking devices Follo... Read more

Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

How To: Set up and activate Shaw Fibre+ WiFi Pods

This article will tell you how to set up and activate your new Shaw Fibre+ WiFi Pods. Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect questions, our Self Connect FAQ article ha... Read more

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