Find solutions on everything from modems and connectivity, to setting up email on your mobile device.
Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more
Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more
When a Shaw WiFi Pod goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline. Reconnect a Fibre+WiFi Pod... Read more
Shaw's Fibre+ Gateway 2.0 comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and hardware specifications of the Fibre+ Gateway 2.0. Overv... Read more
BlueCurve Home is a digital dashboard to manage your home WiFi network and connected home. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who's online, and troubleshoot issues. Plus, manage family memb... Read more
Learn how to navigate and use BlueCurve Home. Navigating the menu options in BlueCurve Home is similar whether you're using the mobile app or web portal. Menu navigation BlueCurve Home features are organized into four main sections: Overview, Connect... Read more
Find answers to frequently asked questions about how your Smart Home devices work with the BlueCurve Home app. Smart Home devices How do I add or link my smart devices in the BlueCurve Home app? Open the BlueCurve Home mobile app, select the Home tab... Read more
This page includes tips for troubleshooting common issues with smart home controls in the BlueCurve Home app. If you run into difficulty linking or controlling smart devices, try the steps below to resolve the issue. Issues with linking devices Follo... Read more
Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more
This article will tell you how to set up and activate your new Shaw WiFi Pods. Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect questions, our Self Connect FAQ article has you c... Read more
BlueCurve Home just got smarter with the new Home feature. Home lets you add and control Smart Lights, Plugs, and Thermostats in the BlueCurve Home app—the same convenient place where you control your home WiFi network. All you need is the BlueCurve ... Read more
Learn how to manage Shaw WiFi Pods on your home network. Pods can be renamed or removed at any time using BlueCurve Home. This can be helpful if you're troubleshooting or relocating a pod to a different spot in your home. How to rename WiFi Pods Open... Read more
Find frequently asked questions about Shaw WiFi Pods below. What are Shaw WiFi Pods? What are Pods and how do they work? WiFi Pods are WiFi extenders that work with your Fibre+ Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in... Read more
Shaw Fibre+ WiFi Pods are WiFi extenders that work with your Fibre+ Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in any home, and are easily activated on your home network using the BlueCurve Home app. Pods are designed to p... Read more
The BlueCurve Home mobile app allows you to directly connect with a Shaw support agent via live chat. Need help or have a question for us? Just click the question mark in the top right corner and you'll be connected to chat support in seconds. Connec... Read more
As a BlueCurve Network Security subscriber, you can easily access and download McAfee True Key from the My Shaw website. This article covers the supported browsers for True Key, and how to install or uninstall it from your devices. Note: Installation... Read more
McAfee True Key Premium is a password management tool that's included with a subscription to BlueCurve Network Security. With True Key, you are the password, making it easier and safer to unlock your digital world. Forget about the hassle of remember... Read more
McAfee Multi Access apps are included with a subscription to BlueCurve Network Security. If you've installed any included McAfee software on your devices and wish to remove it, you can do so at any time. This article provides a walk through on how to... Read more
BlueCurve Advanced Security is included with a subscription to BlueCurve Network Security, and is activated in the BlueCurve Home app or web portal. This feature monitors your home network for online threats in real-time, and alerts you of any suspic... Read more
As a BlueCurve Network Security subscriber, you can easily access and download your McAfee Multi Access apps from the My Shaw website. Each device type (Windows, Mac, iOS & Android) comes with a different McAfee security app, and the installation ste... Read more
McAfee Multi Access is a suite of security apps available to BlueCurve Network Security subscribers across Windows, Mac, IOS and Android devices. With protection for 10 devices included, you're assured that all your files and personal data are safe f... Read more
Shaw Network Security is an add-on feature that protects your WiFi network and connected devices against all network threats. From computers and mobile phones, to home security cameras and smart thermostats—Shaw Network Security has you covered! This... Read more
BlueCurve Advanced Security is included with a subscription to BlueCurve Network Security. This feature monitors your home network for online threats in real-time, and alerts you of any suspicious activity. Find answers below to frequently asked ques... Read more
BlueCurve Advanced Security is enabled when you subscribe to BlueCurve Network Security. To access your Advanced Security features, simply go to the Network section in the BlueCurve Home app or web portal. When enabled, Advanced Security will detect ... Read more
Find frequently asked questions about how the downtime scheduler works in BlueCurve Home. Downtime scheduler FAQ What is the downtime scheduler and how does it work? Downtime scheduler is a feature in BlueCurve Home that allows you to automatically p... Read more
With the downtime scheduler in BlueCurve Home, you can automatically pause internet access on a schedule that works for your home. Set a schedule for bedtime, homework, dinner, or anytime you want. Up to four schedules can be set per day of the week.... Read more
Learn how to set up Active Time Limits with Shaw Home. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. Setting Active Time Limits When Active Tim... Read more
Learn how to view and change your WiFi network name and password using BlueCurve Home app on mobile or desktop view. Note: If you're using Shaw BlueCurve Pods, you cannot split your WiFi names and passwords from one another. Change your BlueCurve WiF... Read more
Learn how to navigate through some of the advanced settings of your Gateway with a few easy steps using BlueCurve Home. With advanced settings, you can make additional tweaks to your network such as Port Forwarding, customizing your LAN/WAN, and conf... Read more
Find frequently asked questions about Advanced Settings in BlueCurve Home. Advanced Settings Learn more about BlueCurve Home Advanced Settings with these frequently asked questions. Why am I no longer able to view/change some advanced settings?If you... Read more