In most conditions, your home WiFi connection with Shaw Internet should be stable and fast. Disconnections and slow speeds can be a result of weak signals, device capabilities, or interference. If you suspect that your WiFi isn't working as it should, try our WiFi troubleshooting solutions below to improve your Internet connectivity.
You may also want to consider upgrading the tier of your Internet package to get faster Internet speed.
Your Internet connection and WiFi speed can be impacted by the tier of your Internet plan and by device usage in your home. The maximum speed (bandwidth) on your Internet plan will be shared by all the devices connected to your home WiFi network.
It is normal to experience slower speeds if you have many devices connected at once, or one device consistently uploading/downloading substantial amounts of data. (This is more noticeable on slower-speed packages).
To determine your overall Internet usage, check to see:
If you noticed that you have a large number of connected devices and feel it might be impacting connectivity, try closing apps and reducing the number of connected devices, to see if performance improves for the devices still connected.
When selecting your WiFi network on a device, you might have a choice between 5 GHz and 2.4 GHz frequencies which should be decided based on the location, distance, and requirements of your devices.
Note: Ignite WiFi Gateway (formerly known as Fibre+ Gateway) supports both 2.4 GHz and 5 GHz bands, but these won't appear separately in lists of available networks. Instead, the modem automatically routes your devices to the optimal frequency using a feature called band steering.
5 GHz frequency can carry more data and supply faster speed, but it has less coverage and is affected more easily by common obstacles.
2.4 GHz frequency has a better range but lower speed which tends to be affected by any radio interference easily compared to 5 GHz frequency.
If you have an Ignite WiFi Gateway with the band steering feature enabled, your modem will sort devices to the fastest frequency automatically, and you will only see one frequency to connect to.
Note: If one of your devices doesn't see a 5 GHz option while the others can, consider plugging it directly into your modem to ensure high speed.
Many WiFi issues can be corrected by simply restarting your modem. The quickest way to do this is online using My Shaw. Visit How To: Restart your modem with My Shaw to learn more.
If you have the Ignite WiFi Gateway, we recommend you restart it using the Ignite HomeConnect App (formerly known as BlueCurve Home App) or My Shaw App. Learn how by visiting Troubleshooting: Fix home WiFi network issues with Ignite HomeConnect.
Alternatively, you can restart your Shaw modem by removing and reconnecting the power:
Although Shaw does not support third-party routers, if you have a wireless router (common brands include: D-Link, Netgear, Linksys and Belkin) connected to your Shaw Internet modem, read Power cycle your equipment.
For better WiFi coverage, the modem should be in a central location in your home, or central to where you most often use the Internet. To learn more, watch our video on the importance of modem placement. Or you can visit About: Modem Placement & Range article.
If it is already in a central location and you're still getting dead spots, you may consider extending your Wi-Fi network into every corner of your home using extenders like the Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods) from Shaw. Pods won't increase speeds, but they will increase Wi-Fi range, for more details read the article Ignite WiFi Pods FAQ.
To work well, your Shaw modem should be positioned where there is the least physical interference. Use these tips to reduce WiFi interference:
For more information and remedies, read the article About: WiFi interference.
Although rare, the software on the modem could cause connectivity issues. As one of the last WiFi troubleshooting tips we recommend, it might help to restore your modem to its factory settings. However, this will also reset your default password and network name to those found on the sticker on the back of your modem.
If you have a Ignite WiFi Gateway, performing a pin-hole reset will stop Internet access and remove all customized settings, including WiFi channel and network name until you follow the steps in the article, Connect your Ignite WiFi Gateway
If you want to restore your modem back to its factory settings:
Remember resetting your modem to factory defaults will reset your default password and network name to those found on the sticker on the back of your modem.