If you have a BlueCurve Gateway modem, watch this quick video tutorial to help troubleshoot your WiFi connection issues. Otherwise, check the other sections below.
Video Tutorial: Troubleshoot your WiFi connection
Can't view the video? Click here to view on YouTube.
To ensure your WiFi modem works well, it should be positioned where there is the least physical interference.
Remember, all devices need to be upgraded from time to time. Your network is only as good as your router and modem, and older models offer less reliable speeds and coverage. If you’re using an older device, it may be time to consider a new one. Learn more about our Fibre+ Internet plans to get the best WiFi experience for your home.
Larger homes may require extended coverage to ensure you are getting WiFi in every corner. If your WiFi is spotty or slow, try moving closer to the modem. If your WiFi improves, this is likely a connectivity issue. Consider adding BlueCurve Pods to help extend your home WiFi coverage.
Note: Pods are only available with a BlueCurve Gateway and are not available in Manitoba or Ontario. Learn more about BlueCurve Pods here.
Many WiFi issues can be corrected simply by restarting your modem. The quickest way to do this is through My Shaw. Check How To: Restart your modem with My Shaw to learn more.
Alternatively, you can restart your Shaw modem by power cycling it:
If you have a wireless router (common brands include: D-Link, Netgear, Linksys and Belkin) connected to your Shaw Internet modem, read How To: Power cycle a Shaw modem and router.
It may seem like it's a connection issue, but it could just be your Internet plan or your older Shaw modem. Your Internet bandwidth is being divided to all devices connected to your home WiFi. It helps to check:
To learn more about devices Internet usage, check About: Internet bandwidth
If your current speed cannot support all your devices, there might be a benefit in upgrading your Internet plan to a faster speed.
Discover the best WiFi experience with Fibre+ Internet. With Fibre+, you can connect more devices and experience even faster speeds. Take control of your network from anywhere with the BlueCurve Home app. With Fibre+, you can get it all. Visit Shaw Internet Plans to learn more.
Here are some more WiFi troubleshooting options you can try:
Restore your modem's settings
It might help to restore your modem to its factory settings. This will also reset your password and network name to default (found on the sticker on the back of your modem).
Change your modem's WiFi channel
If you suspect that other devices are interfering with your modem’s signal, then changing the wireless channel is an effective way of reducing that interference.
For instructions specific to your modem, check How To: Change the wireless channel on your Shaw modem.
Update your WiFi adapter
For a computer to connect to your WiFi network, it must have a WiFi adapter installed. Some adapters are installed inside your computer, while others are external USB devices. It’s possible that your adapter needs to be manually updated or reset to start working properly.
For instructions, read How To: Enable, update and reset your network adapters