In most conditions, your home WiFi connection to Shaw Internet should be stable and fast. Disconnections and slow speeds can be a result of weak signals, equipment settings, or interference. If you suspect that your WiFi isn't working as it should, try the solutions below to set things right.
Watch this quick video tutorial to help troubleshoot your WiFi connection issues.
Can't view the video? Click here to view on YouTube.
When selecting your WiFi network, you might have the choice between 5GHz and 2.4 GHz frequencies.
If you have a BlueCurve Gateway with the band steering feature enabled, your modem will sort devices to the fastest frequency automatically, and you will only see one frequency to connect to.
Tip From a Tech: If your device doesn't see a 5 GHz option, consider plugging it directly in to your modem to ensure high speed.
Many WiFi issues can be corrected by simply restarting your modem. The quickest way to do this is online using My Shaw. Visit How To: Restart your modem with My Shaw to learn more.
Alternatively, you can restart your Shaw modem by removing and reconnecting the power:
If you have a wireless router (common brands include: D-Link, Netgear, Linksys and Belkin) connected to your Shaw Internet modem, read How To: Power cycle a Shaw modem and router.
To work well, your Shaw modem should be positioned where there is the least physical interference.
For more information, read the article About: WiFi interference.
Tip From a Tech: "You can extend your WiFi network into every corner of your home using BlueCurve Pods from Shaw. Pods won't increase speeds, but they will increase WiFi range."
All of the devices connected to your home WiFi will share its bandwidth. Check to see:
Try closing apps and reducing the number of connected devices, to see if performance improves for the devices still connected.
It might help to restore your modem to its factory settings. This will also reset your default password and network name to those found on the sticker on the back of your modem.
Note: The BlueCurve Gateway pin-hole reset will stop the internet and remove all customized settings, including WiFi channel and network name until you Connect your BlueCurve Gateway
If you suspect that other devices are interfering with your modem’s signal, then changing the wireless channel is an effective way of reducing that interference.
For instructions specific to your modem, read How To: Change the wireless channel on your Shaw modem.
For a computer to connect to your WiFi network, it must have a WiFi adapter installed. Some adapters are installed inside your computer, while others are external USB devices. It’s possible that your adapter needs to be manually updated or reset to start working properly.
For instructions, read How To: Enable, update and reset your network adapters