Learn how to troubleshoot your home WiFi network with the Ignite HomeConnect App (formerly known as BlueCurve Home App). You can use Ignite HomeConnect to quickly reset your Gateway to resolve many connectivity issues, and perform various check-ups to diagnose problems. The app offers suggestions and helpful tips on how you can resolve common issues.
Did you know: The Ignite HomeConnect app has an Internet Health feature. See How To: Check Internet Health with Ignite HomeConnect for more information.
Restart your Gateway
If you are experiencing home WiFi connectivity issues, you can restart your Ignite WiFi Gateway (formerly known as Fibre+ Gateway) from the Overview section of the Ignite HomeConnect (Shaw) App (Apple App Store or Google Play).
- Open the Ignite HomeConnect App.
- Scroll down and select Restart Gateway.
- A message is shown confirming that you'd like to restart your Gateway.
- Select Restart to confirm.
- Your Gateway will now restart.
Note: This can take up to 10 minutes, during which you won't be able to use your home network, connect to the Internet, or stream video on certain TV boxes.
Troubleshoot a device
Ignite HomeConnect has built in check-ups and troubleshooting tips. If you're having trouble with one of the devices connected to your home network, you can use the Ignite HomeConnect (Shaw) App (Apple App Store or Google Play).
- Open the Ignite HomeConnect App.
- Select Devices.
- Select the device you'd like to troubleshoot.
- Scroll down and select Troubleshoot a Device.
- Select the issue to troubleshoot.
- Follow the prompts on screen to diagnose the issue and get troubleshooting tips to resolve it.
Ignite HomeConnect will run several diagnostic checks to find out if connectivity to the device is strong enough to support what you're trying to do (surfing the web, streaming video, gaming, etc.).
If the test finds that there may be a problem with the connectivity of the device, you'll be given troubleshooting tips to resolve the problem.
Note: The Troubleshoot a Device functionality is unavailable when Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods) have been installed on your network. Shaw is looking at future enhancements to enable this.