Shaw Blue Curve Parental Controls

[Oakster]

Hi - we have shaw blue curve & are using the Shaw Home app's Parental Control feature to control access to the kid's devices to reasonable limits.

Every device seems to work except my son's laptop - we restrict access to the device within the app - however every time he uses it - the name of the device changes slightly & is no longer recognised as restricted.

Sop for example we restrict access to his device which is named LAPTOP-UH9FLTR and we can see that this device is listed as restricted within the app (list of devices assigned to him).

Next time he logs on the device is renamed for example to LAPTOP-UH9FLTR-51.

We restrict access to LAPTOP-UH9FLTR-51 & next time he logs on it is renamed LAPTOP-UH9FLTR-62 for examples - and so on it goes.

How is his device getting renamed every time - is this a fault of the app, something he has set up on his own (he is only 12) or some other trick i am missing.

[shaw-tony]

@Oakster that is certainly odd for the name of the laptop to change. Does it show the same thing on the device itself? It is possible that each time it connects, it's being considered a new device. I'd recommend adding the device MAC to ensure it is on the limitation list. The device MAC should not change. What troubleshooting steps have you tried so far?

[jack_k_ca]

I'm having a similar problem to the original poster. I've tried matching the MAC addresses but the Bluecurve App keeps showing me MAC addresses that don't exist. Every couple days, for example, the Bluecurve App thinks my laptop gets a new MAC address and I get a notification saying a new device has connected. Also, until I go in and assign my laptop to me again, I get booted from the internet every 10 minutes or so. The problem is worse with my kids' computers because they have different bedtimes and are supposed to lose internet access at different times. Their computers keep getting identified as new devices, though, so the rules I've set up don't work (and only one gets booted on the regular like I do).

I've had this Bluecurve thing since the end of January and in that time, our 3 computers have been identified by the Bluecurve as about 40 different devices.

Same thing's happening with my Roku.

Any idea why this is happening or how to fix it?

Thanks!

[shaw-tony]

@jack_k_ca that is certainly frustrating as it isn't working as intended. Have you tried a factory reset to see if it will resolve this matter? Otherwise, it may be a faulty modem and a swap at your local retailer should fix this.