Hi there,

Just today, I received a new BlueCurve wireless TV box to replace the wired one I was using, and while the whole set up was quick and painless, I'm having some difficulty pairing the new remote with my TV/AV Receiver.  It seems to be stuck in a loop.

If I press the volume up/down on the Shaw remote, a prompt will appear on screen asking if I want to set up the remote pairing.  I select that option, then the next screen asks me if I want to pair the remote with my TV, which I select "Yes", which then takes me to a screen that asks me to enter the brand of the TV I want to pair - I enter/select my TV brand, and it goes back to the screen asking if I want to pair my remote with my TV, and if I say "Yes" again, it just goes back to the screen where you search/select the TV brand.  It doesn't progress past that point, so I am unable to complete the pairing  process.  I had no such issue with my previous BlueSky/BlueCurve box.

Same thing happens if I go through the settings menu to pair the remote or press A on the BlueCurve remote.

I think I am probably going to have to talk to someone over chat, but if someone here is able to offer any assistance here, it would be much appreciated.