A remote, HDMI cable, power cord, and coax cable are included with your TV Player. If something is missing from your kit, let us know. A 2-way splitter is not included but can be requested.
Connecting your TV Player
Attach a coax cable from the coax wall outlet to the CABLE IN port on your TV player.
Attach an HDMI cable from the player's HDMI port, to one of your TV’s open HDMI IN ports. Note the TV port’s name.
If you have a standard definition (SD) TV you will need to use composite (Red, Yellow, White) cables to connect your Shaw TV player to your TV. Simply match the cable and TV port colours.
Attach your player's power cord and plug it into an electrical outlet.
Turn on the TV Player by the pressing the cable - power button on the player's remote control.
Turn on the TV and set it to display the HDMI (or SD) source selected in Step 2.
The next step is to activate your TV player. Scroll down for those instructions.
Activating your TV Player
Sign in to my.shaw.ca with your Shaw ID username and password. If you do not have one, learn how to create a new Shaw ID here.
ClickMy Servicesand selectTVfrom the dropdown menu.
Click Start Self-Install.
Follow the on-screen instructions.
The activation process will take approximately 15 minutes. You will know that the activation is complete when one of the following occurs:
The time is displayed (DCX 3400 only).
The amber light turns off (DCT 700 only).
If activation fails, the coax outlet may be inactive. Try bypassing the splitter (if applicable) or try another coax cable outlet.
Frequently asked questions
What should I do if my Shaw TV Player failed to activate? If activation failed, or you didn't see the prompts and display changes described above, the coax outlet may be inactive. Try bypassing the splitter (if applicable) or try another coax cable outlet.
My Shaw TV Player restarted after activating, but my channels are still unavailable. If you still don’t see the channels after trying everything above, refresh your channel list using the My Shaw app or webpage. To learn how, read How To: Refresh your TV channels with My Shaw.
How do I program my Shaw Universal Remote for my TV? To program your Shaw Universal Remote to work with your TV, follow the Quick Setup instructions on the back of the remote, or visit urcsupport.com/shaw.
Can I place my Shaw TV player out of sight? If you have a DCX-3400 model that you want to keep your player out of sight (eg. in a cabinet or closet), plug the IR Receiver into the EXT IR IN port on the back of the player. Then place the IR Receiver where the remote’s signal will have a clear line of sight with the IR Receiver.
Need to return some equipment? A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, seeHow To: Return Shaw equipment.
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.