This article will help you set up and activate your BlueCurve TV Player so you can start enjoying voice-powered TV. The following instructions apply to the BlueCurve TV Player (XG1v3), BlueCurve TV Player (XG1v4), and the BlueCurve TV Player (XiD). If you want to connect a Wireless 4K BlueCurve TV Player (Xi6), click here.
If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.
A remote, HDMI cable, power cord, and coax cable are included with each BlueCurve TV Player. If something is missing from your kit, let us know. A 2-way splitter is not included but can be requested.
During activation, you will be using the TV player's remote control. If you want to place your TV player somewhere out of sight (eg. in a cabinet) wait until after activation is complete.
Once coax and power are connected, your TV player will activate automatically. Activation can take up to 15 minutes and your TV player may automatically reboot during that time. Any firmware updates will be installed once it is powered up.
If you have Shaw TV Portals, you can now connect and setup each one by repeating the steps in the above sections.
For more information about how to use and customize settings click here.
What should I do if I see an error on the screen during the activation process?
There might be a specific reason and a quick solution based on the error code that appears on the screen. Read Troubleshooting common BlueCurve TV error codes for more information.
Where should I place my BlueCurve TV Player?
Place your TV player in a visible, well-ventilated area near your TV, an electrical outlet, and a coax cable outlet. If you plan to hide the BlueCurve TV player, wait until after setup is complete.
How do I program my Shaw Universal Remote for my TV?
To program your Shaw Universal Remote to work with your TV, follow the Quick Setup instructions on the back of the remote, or view instructions here.
How do I use my BlueCurve TV voice-powered remote?
Press and hold the microphone button. When the word "Listening" appears onscreen, talk into your BlueCurve TV remote. Release the microphone button to submit your voice command.
How can I access my Netflix, YouTube or Amazon Prime Video accounts?
Press and hold the microphone button on BlueCurve TV remote. Say "Netflix", "YouTube" or "Prime Video" to open the app. You may need to follow on-screen instructions to sign into those services.
How can I wire my modem and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled IN. Attach each of the other two cables to an OUT splitter port, and then to your TV box and modem.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.