This article will help you set up and activate your BlueCurve TV Player so you can start enjoying voice-powered TV. These instructions apply to the XG1v3 and XG1v4 models. If you have a Wireless 4K BlueCurve TV Player, click here.

What's included

A remote, HDMI cable, power cord, and coax cable are included with your BlueCurve TV player. If something is missing from your kit, let us know. A 2-way splitter is not included but can be requested.

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Before you begin

Please completely remove any plastic wrapping from your BlueCurve TV player.

Note: If you have more than one BlueCurve TV player, please complete setup of your main player(s) before connecting the smaller ones (pictured below).


Connecting your TV Player

  1. Attach a coax cable from the wall outlet to the CABLE IN port on your BlueCurve TV Player.
  2. Connect the HDMI cable from your TV Player’s HDMI Out to TV port to one of your TV's open HDMI IN ports. Make note of which HDMI port you select on your TV.
  3. Turn on your TV and set it to display the HDMI source you selected in step 2 above.
  4. Connect the power cord to the back of your BlueCurve TV Player and an electrical outlet.

Activating your TV Player

  1. Once coax and power are connected, your TV player will activate automatically. The activation process can take up to 15 minutes, and your TV Player may automatically reboot during that time. Any firmware updates will be installed once it is powered up.
  2. Remove the plastic pull-tab from the back of your BlueCurve TV remote.

If you plan to place your TV player out of sight, you can do so after setup is complete.

Setting up your TV Player

Once activation is complete, you’ll see a prompt on your TV screen.

  1. When the on-screen prompt appears, select your preferred language.
  2. Once your TV says “Setup complete”, press OK on your BlueCurve remote and follow the steps to name your TV Player and program your remote.
  3. Within a few moments, you should see your live shows.

If you have any of the smaller BlueCurve TV players (pictured above), we'll have to assist you with getting those activated. Connect with us anytime by clicking the blue chat bubble on this page, visiting or by using the My Shaw app. Tell the agent that you would like to “activate a BlueCurve TV Player”.

Need support?

Connect with us anytime by clicking the blue chat bubble on this page, visiting or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.

You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account.

Frequently asked questions

Where should I place my BlueCurve TV Player?

Place your TV Player in a visible, well-ventilated area near your TV, an electrical outlet, and a coax cable outlet. If you plan to hide the BlueCurve TV Player, wait until after setup is complete.

How do I use my BlueCurve TV voice-powered remote?

Press and hold the microphone button. When the word Listening appears onscreen, talk into your BlueCurve TV remote. Release the microphone button to submit your voice command.

How can I access my Netflix, YouTube or Amazon Prime Video accounts?

Press and hold the microphone button on your BlueCurve TV remote. Say "Netflix", "YouTube" or "Prime Video" to open the app. You may need to follow on-screen instructions to sign into those services. 

How can I wire my modem and TV box to the same coax outlet?

If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled IN. Attach each of the other two cables to an OUT splitter port, and then to your TV box and modem.


Need to return some equipment?

A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment. 

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