Learn how to fix common issues with YouTube on Rogers Xfinity TV (formerly BlueCurve TV) by using these basic troubleshooting tips. This article will provide insight into some basic troubleshooting tips including how to sign in to the YouTube app.
Launching YouTube or YouTube Kids
If you're experiencing any issues launching or using the YouTube app on Rogers Xfinity TV, reboot your TV Player (XG1v3) and then try again. Rebooting your TV Player may fix the following issues with the YouTube or YouTube Kids app:
- The app won't launch from Rogers Xfinity TV
- The app is frozen
- Video playback is frozen or buffering
Related: How to reboot your TV Player
Unable to sign in to the YouTube app
If you are unable to sign in to the YouTube app, try the following to resolve the issue.
- Verify that you have correctly followed the steps to sign in to the YouTube app.
- Verify that you've used the correct username and password.
- Visit YouTube Help for support with your account.
Third-party errors
If you attempt to watch a video via the YouTube app and receive an error that does not begin with APPS, RDK or XRE, it is likely a third-party error specific to YouTube. Please visit www.youtube.com/help or youtube.com/tv_feedback for additional support.
Example of a third-party error
