Learn how to set up and use the Shaw Go Gateway app on your Android tablet. The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Below you can find information on how to download, log in and navigate the app.
This article will provide insight into:
Did You Know?
To download the Shaw Go Gateway app on your Android tablet, visit the Google Play store.
Learn More: Download the App on your Android device
To open the app, simply tap the icon on your devices home screen. Once opened you will be prompted to sign in with your Shaw ID and password.
To browse content on the Shaw Go Gateway app:
You are able to navigate the Gateway guide by using filters. Filters are available through the Guide Options icon on the top of the app, and let you reduce the types of content that appears on your guide. Filters include Favourites Only and HD Only filters within Guide Options to further filter your results. You can set favourites and hide channels from appearing in your guide by swiping from the left side of the guide.
Searching for Content
To search content, tap on the Search icon on the menu access bar at the bottom of the app, and then enter your search criteria. You can further narrow your search results by filtering by title, keyword or cast & crew. To organize results, either tap on the date icon (clock) to view listings by date or the alphabetical icon (A) to view by title (tap a second time to change ascending/descending). You can further filter these results by enabling the filters for Favourites Only or HD Only within Guide Options icon at the top of the app.
Shaw Go Gateway Guide Navigation
Guide Options: Tapping this icon will allow you to set a number of different filters to limit the types of content you are seeing on the Shaw Go Gateway apps Guide view. Filters include HD Only and Favourites Only. If you are using this app on your iPhone or iPod Touch, you can find this option through the settings menu
To set a recording through the Shaw Go Gateway app, simply tap the program you'd like to record from the guide or search menus, then tap Record Once, or Record Series. Record once will record only that specific episode. Record series will record all episodes of that television show, based on your series settings.
To access your recordings through the Shaw Go Gateway app tap Recorded TV, which can be accessed by opening the quick menu (tap on the menu icon). From here you can sort through your recordings and filter by recorded, scheduled and series recordings. You can also determine the order in which these appear by date recorded or title.
Click image for larger example
Series Recording Settings
To set the settings for a series recording:
Please be aware: Currently, if you attempt to modify the Series Options of one of your recordings through the Shaw Go Gateway app (for example: have the recording begin early or end late) it will result in a disruption to video playback on your Shaw Gateway system that may require a reset. For the time being, modifications to your series recordings can be safely made directly through any connected Portal. We are aware of this issue and are working towards a solution.
From the Shaw Go Gateway app you can use the app as a remote to begin the playback of recorded content or to navigate to another channel. To do this, simply tap on the content you'd like to view, then select Watch on TV.
The Shaw Go Gateway parental controls feature allows you to lock content for display based on TV or Movie Ratings, or on channel number. Once a lock is set, these locked titles and channels will not be displayed on the Shaw Go Gateway app. Setting up parental controls through your Shaw Go Gateway app will not prevent these channels or ratings from appearing on your TVs guide.
To access the Shaw Go Gateway Apps settings on your Android device, open the quick menu (tap the menu icon on the top left side of the app) and then choose Settings. On the left you can tap Guide, DVR, Account, Sync and Parental Controls to access specific settings for those categories.
DVR: Through the DVR settings you can determine the way that space conflicts are resolved (ask or determine automatically) as well as change whether you are prompted for series options when scheduling new series recordings.
If you have multiple portals in your household and would like to be able to easily identify them, you can rename them through the Go Gateway account settings.
Learn More: Rename Portals
Here are some answers to commonly asked questions about the Shaw Go Gateway App.
How do I hide and un-hide channels?
What do I do if I get an error message or error code?
Additional Shaw Go Gateway App FAQs