The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Below you can find information on how to log in and navigate the app.
To access Shaw Go Gateway app support on other devices, follow these links: iPhone, Android Tablet, and Android Phone
Note: As of August 14, 2024, this app is no longer available to download.
How to sign in and authenticate
To open the app, simply tap the icon on your devices home screen. Once opened, you will be prompted to sign in with your Shaw ID and password.
How to reset your Shaw ID password
How to browse and search the app
To browse content on the Shaw Go Gateway app, simply
- Tap Guide from along the bottom of the app.
- Scroll up, down, left and right to navigate through the interactive guide.
- You can also tap on any channel listed in the left hand column to see a detailed breakdown of the upcoming programming for that station.
Using Filters
You are able to navigate the Gateway guide by using filters. Filters are available through the Guide Options icon 
To see select times, or to have your guide display current listings, tap Today at the top of the app. From here you can select the date range that you would like to be displayed on your guide, or select Now to display current listings.
Searching for Content
TTo search content, tap on the Search icon on the menu access bar at the bottom of the app, and then enter your search criteria. You can further narrow your search results by filtering by title, keyword or cast & crew. To organize results, either tap on the date icon (clock) to view listings by date or the alphabetical icon (A) to view by title (tap a second time to change ascending/descending). You can further filter these results by enabling the filters for Favourites Only or HD Only within Guide Options icons at the top of the app.
How to set recordings
To set a recording through the Shaw Go Gateway app, simply tap the program you'd like to record from the guide or search menus, then tap Record Once, or Record Series. Record once will record only that specific episode. Record series will record all episodes of that television show, based on your series settings.
How to manage recordings
To access your recordings through the Shaw Go Gateway app simply tap the Recorded TV icon, located at the bottom of the app. From here you can sort through your recordings and filter by recorded, scheduled and series recordings. You can also determine the order in which these appear by date recorded or title.
Series Recording Settings
To set the settings for a series recording, tap the Recorded TV icon on the bottom of the screen, then tap on the series you would like to edit. Choose Series Recording and then select Series Options, and then select your preference for that series. Once completed, tap Update Series to save your changes.
Settings include:
- Set start time (start recording up to 5 minutes early, or 5 minutes late)
- Set stop time (stop recording up to 5 minutes early, or 5 minutes late)
- Choose how long an episode will be kept
- Determine how many episodes will be kept
- Choose which episodes will be recorded (new or repeats)
Through the Shaw Go Gateway apps DVR settings you can set your preferences so that you will automatically use these preferences each time you set up a new recording.
To change recording settings for an individual title, simply tap Options when viewing the title in your Recorded TV menu.
How to Delete Recordings
You can delete both your individual recordings as well as your series recordings through the Recorded TV menu. To delete an individual recording simply tap on it from the menu and then select Delete.
To delete a full series, tap on any episode within a series, then tap Series Recording, then Delete. This will delete all of the recordings in that series, and no future episodes will be recorded. If you would like to stop the series from being recorded, but keep all recorded episodes you can select Cancel.
Note: Currently, if you attempt to modify the Series Options of one of your recordings through the Shaw Go Gateway app (for example: have the recording begin early or end late) it will result in a disruption to video playback on your Shaw Gateway system that may require a reset. For the time being, modifications to your series recordings can be safely made directly through any connected Portal. We are aware of this issue and are working towards a solution.
In addition, please note that if there is no content associated to a series, and you want to remove the series, always use the cancel button.
Watch on TV feature
From the Shaw Go Gateway app you can use the app as a remote to begin the playback of recorded content, or to navigate to another channel. To do this, simply tap on the content you'd like to view, than select Watch on TV.
If you are using multiple portals with your Gateway system, you can choose which portal to stream to by clicking on the drop down arrow next to the "Watch on TV" button, and selecting your preferred portal. You can also setup custom names for your portal through account settings.
Parental Controls
The Shaw Go Gateway parental controls feature allows you to lock content for display based on TV or Movie Ratings, or on channel number. Once a lock is set, these locked titles and channels will not be displayed on the Shaw Go Gateway app. Setting up parental controls through your Shaw Go Gateway app will not prevent these channels or ratings from appearing on your TVs guide.
Parental controls that have been set directly on your Shaw Gateway will automatically be honoured by the app. For example, if you attempt to tune to a TV channel that has previously been locked for playback on the TV, you will be prompted by an alert that the channel cannot be watched.
To set up parental controls on your Shaw Go Gateway app, navigate to Settings (along the bottom of the app) and choose Parental Controls.
How to name your Gateway portals
If you have multiple portals in your household and would like to be able to easily identify them, you can rename them through the Go Gateway account settings. To easily determine which portal number corresponds with each portal in your home, tune one portal listed in the app to a unique channel, and then identify which TV has been set to that channel in your household.
For example, tune one of your portals to Global through the Go Gateway app, and then check the TVs in your house to see which portal has been changed to that channel. Once identified, rename that portal in your app account settings.
Rename Portals
- Select Settings from the bottom of the app
- Tap Account
- Select the Gateway portal that you would like to rename
- Enter your portal name (i.e. Living Room TV)
- Tap Return
- Do the same steps for each portal in your home
Presently there is no setting that allows you to select a default portal, however, this can be achieved by naming your portals with a number in front of them, as portals are listed alphabetically and numerically, and the first portal in the list will be selected as your default. Example:
- Living Room (this will become the default portal as it is listed with the number 1)
- Bed Room
- Downstairs
Settings
To access the Shaw Go Gateway app's settings, tap the Settings option from the menu bar at bottom of the screen. On the left you can tap Guide, DVR, Account, Sync or Parental Controls to access specific settings for those categories.
- Guide Settings: From the guide settings you can change the way that channels are sorted (by number, name or like portals) and which type of video content is displayed on the guide (pay-per-view, music, local access, government access, educational access and on demand)
- DVR Settings: Through the DVR settings you can determine the way that space conflicts are resolved (ask or determine automatically) as well as change whether you are prompted for series options when scheduling new series recordings.
- Account Settings: Allow you to log out of your account, view terms of use, app versioning and change whether you provide usage data through the account settings.
- Sync Settings: Through the sync settings you can manually sync your app with your Gateway. You are also able to determine whether the app or your portals settings will override the other as well as the ability to enable hiding channels, favourites and recording defaults.
- Parental Controls Settings: In the parental controls settings you can set parental controls for your Shaw Gateway. This will allow you to lock certain types of content based on their type of content or rating.
Learn more about the Shaw Go Gateway app settings
FAQs
Here are some Frequently Asked Questions about using the Shaw Go Gateway app.
How do I hide and un-hide channels?
To hide channels, simply drag the left side bar out by swiping from the left edge of the screen when viewing the guide. Tap the "view" icon (eye) to hide, or un-hide channels.
How do I set and remove favourites?
To set favourite channels, simply drag the left side bar out by swiping from the left edge of the screen when viewing the guide. Tap the "favourite" icon (heart) to favourite, or un-favourite channels.
How do I set recording priorities?
You can set your recording priorities by tapping Recorded TV. From here you can select Priorities. To set recording priorities, simply drag your scheduled content into your preferred priority order, and then tap Save Order once complete.
How can I sort content by date or name?
While viewing your recorded programs or scheduled recordings you can toggle between viewing content based on its alphabetical name or the date on which it was recorded by selecting either icon at the top of the app.
How can I change my portal names on the app?
To change the name of your portals on the Shaw Go Gateway app, open the settings menu and then select Account. From here, you can tap on the portal you would like to rename under Portal Names, and attribute any name to it that you wish (i.e. Living Room). See the related section above.
How can I search for content?
To search content, tap Search located along the bottom of the app. You can narrow your search results by filtering by TV shows, movies and recorded TV. To organize results, either tap on the date icon (clock) to view listings by date or the alphabetical icon (A) to view by title (tap a second time to change ascending/descending).
How to troubleshoot error codes
Here are some tips for troubleshooting Shaw Go Gateway error codes.
| Error Message | Why this has occurred |
|---|---|
| Excessive Search results |
Too many search results based on search criteria. Reduce or specify your search criteria |
| Invalid account | The Shaw ID or password for this account was not recognized. Please check your account information and try again |
| Account has no MG | Your account does not have a Gateway system associated with it. To order a Gateway system, or if you believe this is an error, please Contact Us |
| Account has no MP | Account cannot detect a media player. Try reloading the application |
| Network Error | A network error has prevented communication with your account. Please check your network settings and try again |
| Network Error | There is a problem with the network connection. Please check your network settings and try again |
| Network Connection lost | The network connection was lost. Please try again. |
| Portal DVR error | The application is having trouble communicating with your Media Gateway. Make sure that your Media Gateway and Portals have power, then try again |
| Recording in use | This recording is currently being viewed |
| Space resolutions | Unable to automatically make the space necessary to record your program. Try deleting an existing recording, then reschedule this program |
| Duplicate conflict | Your program is already scheduled to record |
| Login with username and password | Please enter both your Shaw ID and password and try to login again. |