The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Below you can find information on how to download, log in and navigate the app.
To access Shaw Go Gateway app support on other devices, follow these links: iPhone, Android Tablet, and Android Phone
This article will provide insight into:
Did You Know?
To download the Shaw Go Gateway app on your iPad, visit the iOS App store
Learn More: Download the App on your iPad
To open the app, simply tap the icon on your devices home screen. Once opened you will be prompted to sign in with your Shaw ID and password.
To browse content on the Shaw Go Gateway app, simply tap Guide from along the bottom of the app. Scroll up, down, left and right to navigate through the interactive guide. You can also tap on any channel listed in the left hand column to see a detailed breakdown of the upcoming programming for that station.
Shaw Go Gateway Guide Navigation
Guide Options: Tapping this icon will allow you to set a number of different filters to limit the types of content you are seeing on the Shaw Go Gateway apps Guide view. Filters include HD Only and Favourites Only. If you are using this app on your iPhone or iPod Touch, you can find this option through the settings menu
To set a recording through the Shaw Go Gateway app, simply tap the program you'd like to record from the guide or search menus, then tap Record Once, or Record Series. Record once will record only that specific episode. Record series will record all episodes of that television show, based on your series settings.
Shaw Go Gateway Recording
To access your recordings through the Shaw Go Gateway app simply tap the Recorded TV icon, located at the bottom of the app. From here you can sort through your recordings and filter by recorded, scheduled and series recordings. You can also determine the order in which these appear by date recorded or title.
Shaw Go Gateway Manage Recordings
Recording Icon Key
Please be aware: Currently, if you attempt to modify the Series Options of one of your recordings through the Shaw Go Gateway app (for example: have the recording begin early or end late) it will result in a disruption to video playback on your Shaw Gateway system that may require a reset. For the time being, modifications to your series recordings can be safely made directly through any connected Portal. We are aware of this issue and are working towards a solution.
From the Shaw Go Gateway app you can use the app as a remote to begin the playback of recorded content, or to navigate to another channel. To do this, simply tap on the content you'd like to view, than select Watch on TV.
Shaw Go Gateway Watch on TV Feature
The Shaw Go Gateway parental controls feature allows you to lock content for display based on TV or Movie Ratings, or on channel number. Once a lock is set, these locked titles and channels will not be displayed on the Shaw Go Gateway app. Setting up parental controls through your Shaw Go Gateway app will not prevent these channels or ratings from appearing on your TVs guide.
Shaw Go Gateway Parental Controls
If you have multiple portals in your household and would like to be able to easily identify them, you can rename them through the Go Gateway account settings. To easily determine which portal number corresponds with each portal in your home, tune one portal listed in the app to a unique channel, and then identify which TV has been set to that channel in your household.
Presently there is no setting that allows you to select a default portal, however this can be achieved by naming your portals with a number in front of them, as portals are listed alphabetically and numerically, and the first portal in the list will be selected as your default. Example:
To access the Shaw Go Gateway Apps settings, tap the Settings option from the menu bar at bottom of the screen. On the left you can tap Guide, DVR, Account, Sync or Parental Controls to access specific settings for those categories.
Learn more about the Shaw Go Gateway App settings
Here are some Frequently Asked Questions about using the Shaw Go Gateway App.
How do I hide and un-hide channels?
Here are some tips for troubleshooting Shaw Go Gateway error codes.