Camera has no power
If you’re having issues with your camera getting power, try these troubleshooting steps to restore it.
- Check if the light on the power adapter is on.
- If there's no light on the power adapter, confirm that it's plugged in properly to an outlet.
- If there's still no power, confirm the outlet is active by plugging in another electrical device.
- If the outlet doesn't have power, check if the breaker is on.
- Sometimes power outlets are controlled by a power switch. If this is the case, make sure the outlet is turned on via the power switch.
- If there's still no power to the outlet, try relocating the power adapter and camera to a different electrical outlet that is working.
Camera won't come online
If your camera won't appear as a connected device in the Ignite HomeConnect (Shaw) app, it may not be able to connect to your WiFi. This can also be confirmed by a flashing amber light on the camera or power adapter.
- Try restarting your camera.
- Ensure the location has strong WiFi coverage by testing a different WiFi device in that location.
Light is blinking on camera
The light on the front of the Ignite Indoor/Outdoor Camera will show different colours depending on the status or activity. A blinking light of any colour could mean there's a problem that needs attention. Here is how to troubleshoot blinking light issues on your Ignite Indoor/Outdoor Camera:
- Blinking white: The camera is in pairing mode and needs to be activated (or re-activated) using the Ignite HomeConnect (Shaw) app. Check out the steps on how to connect your camera.
- Blinking amber: WiFi connectivity challenges.
- Alternating amber and red: Incompatible camera and adapter connected. Please contact us for help.
- Blinking green: This indicates that the software for the camera is not the correct version and can usually be fixed with a device reset. Go to how to reset Ignite Self Protect devices for reset options.
Video feed issues
The Ignite Indoor/Outdoor Camera provides live video and (optional) audio you can watch in the Ignite HomeConnect (Shaw) app or through your Ignite Entertainment Box. If there's a problem with the video feed, or you’re not seeing video, here are some steps that should help.
Missing live feed
If you do not have any video feed through your camera, try the following steps to get it restored:
- Confirm the camera is receiving power by checking for a light on either the camera or the adapter.
- Reset the camera. Visit how to reset Ignite Self Protect devices for reset options.
- If the issue is not resolved, perform a factory reset.
- Visit how to reset Ignite Self Protect devices to learn more.
- After this step, the device will need to be re-activated in the Ignite HomeConnect app.
Poor video quality
If your camera video quality is poor on the live feed, please follow the instructions below:
- Restart your camera and test it again.
- Check the feed on a second mobile device or a set-top box to confirm if the issue is isolated to only one device or all devices.
- If the issue is only on a single mobile device:
- Restart the mobile device and check again.
- Reinstall the Ignite HomeConnect (Shaw) app and try again.
- If issue is only on a set-top box, reboot the set-top box then test the live feed again.
- Check if there are any physical obstructions that are impeding the camera. If there are no obstruction, try moving your Ignite WiFi Gateway.
- If the issue is not resolved, perform a factory reset. Go to how to reset Ignite Self Protect devices to learn more.
- After this step, the device will need to be re-activated in the Ignite HomeConnect app.
Missing motion events
The security camera should capture any motion within its field of vision. Here are some tips for better motion detection:
- Confirm that the security camera is capturing the desired field of vision.
- You can re-angle the camera if it is mounted, or reposition the camera if it is free-standing (e.g., on a shelf).
- Ensure that motion events are not being filtered.
- Motion events can be filtered to show only specific types. Ensure you have cleared filters and are seeing all motion types.
- Confirm that your Camera Area setting isn't restricting your motion capture.
Learn more: Ignite Self Protect motion events