We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and need to be retired.
To ensure you continue to get the best possible WiFi experience, you'll need a new modem by September 8, 2022. We've got you covered with a complimentary modem upgrade so you won't miss a thing.
If you use any of the modems listed below, you will have received a call, email and/or an invoice message from Shaw to discuss this change and hardware replacement options.
Modems scheduled for retirement
The modems listed in this section have been scheduled for retirement. Please make note of the specified retirement date(s) listed below.
| Modem | Retirement date |
|
Motorola SB6120 |
September 8, 2022 |
|
|
September 8, 2022 |
|
|
September 8, 2022 |
|
Motorola SBG900/940 |
September 8, 2022 |
|
Cisco DPQ2160 |
September 8, 2022 |
|
|
September 8, 2022 |
Benefits to upgrading
- Improved WiFi performance (better range and speed) with our Ignite WiFi Gateway modem.
- Access to the Ignite HomeConnect App for easy network setup, parental controls, troubleshooting, and more.
- If you have TV service - Access to our Ignite Entertainment Box for an enhanced TV experience.
Frequently asked questions
Why will Shaw no longer be supporting these modems?
- We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and need to be retired.
What should I do with my modem when it is no longer working?
- You are not required to return your modem to Shaw.
- You can recycle it free of charge at most local electronic stores or landfill sites.