Frequently asked questions
Why will Shaw no longer be supporting these modems?
- We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and need to be retired.
What should I do with my modem when it is no longer working?
- You are not required to return your modem to Shaw.
- You can recycle it free of charge at most local electronic stores or landfill sites.