We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and need to be retired.

To ensure you continue to get the best possible WiFi experience, you'll need a new modem by September 8, 2022. We've got you covered with a complimentary modem upgrade so you won't miss a thing.

If you use any of the modems listed below, you will have received a call, email and/or an invoice message from Shaw to discuss this change and hardware replacement options.

Modems scheduled for retirement

The modems listed in this section have been scheduled for retirement. Please make note of the specified retirement date(s) listed below.

 

Modem Retirement date

Motorola SB6120

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September 8, 2022

SMC D3GN

SMC-D3GN.PNG

September 8, 2022

SMC 8014WN

SMC-8014WN.png

September 8, 2022

Motorola SBG900/940

Motorola-SBG900.jpg

September 8, 2022

Cisco DPQ2160

Cisco-DPQ2160.png

September 8, 2022

Motorola SB5100/SB5101/SB5102

moto-sb51xx.png

September 8, 2022

Benefits to upgrading

Frequently asked questions

Why will Shaw no longer be supporting these modems?

  • We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and need to be retired.

What should I do with my modem when it is no longer working?

  • You are not required to return your modem to Shaw.
  • You can recycle it free of charge at most local electronic stores or landfill sites.
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