This article tells you everything you need to know to connect a Hitron WiFi modem (CGNM-2250) to Shaw Internet services. New Shaw customers and current Shaw customers with existing services will follow different steps to set up and activate the modem.

If you get stuck or need help, contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429. If assistance over chat or phone doesn't work, a technician will visit your home.

What you'll need

A power cord, coax cable, and ethernet cable will be included with your modem. If something is missing from your kit, let us know. A 2-way splitter is not included in the box but can be requested.

You will need mobile Internet access to download the free My Shaw app (Apple App Store | Google Play Store) or visit my.shaw.ca.

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New Shaw customers

Welcome to Shaw! These instructions will walk you through creating a Shaw ID (username and password), logging in to My Shaw (our customer portal) to activate your Shaw Internet service, and using the My Shaw app to finish setting up your Hitron WiFi modem.

A. Set up and plug in your modem

  1. Attach the ends of the coax cable to your modem and a coax cable outlet.
  2. Attach the ends of the power cord to your modem and an electrical outlet.

B. Create a Shaw ID

  1. Go to my.shaw.ca on your mobile phone.
  2. Tap Register now to create your Shaw ID.

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C. Activate your service

  1. Return to my.shaw.ca on your mobile phone and sign in using your new Shaw ID.
  2. Under Activate Service, tap the Activate button and follow the prompts.

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D. Connect devices to WiFi

  1. Find your WiFi network name (SSID) and password (WiFi Key) on a sticker on your modem.
  2. Open each device's WiFi settings.
  3. Select your WiFi network name from the list of available networks.
  4. Enter your network password.

And that’s it! You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account. To rename your WiFi network or change your WiFi password, you will need to log in to the modem.

Current Shaw customers

Follow these instructions if you have existing Shaw services, are moving a Hitron WiFi modem to a new address, or have just added Shaw Internet services to your account.

A. Set up your modem

  1. Attach the ends of the coax cable to your modem and a coax cable outlet.
  2. Attach the ends of the power cord to your modem and an electrical outlet.

If the coax outlet is already being used by another device, you can use three coax cables and a splitter to connect both devices to the same outlet, as shown below.

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B. Activate your service

As a customer with existing Shaw services, you need to contact us to activate your Hitron WiFi modem. Access online support at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429.

C. Connect devices to WiFi

  1. Find your WiFi network name (SSID) and password (WiFi Key) on a sticker on your modem.
  2. Open each device's WiFi settings.
  3. Select your WiFi network name from the list of available networks.
  4. Enter your network password.

Best modem placement for WiFi

Ideally, you should place your modem in a central location in your home, out in the open, and raised off of the ground. Avoid placing your modem in basements, in cabinets, or behind other objects. Try to keep your modem away from household appliances, metal or stainless steel objects, and electrical equipment.

Frequently asked questions

If I did the setup and activation steps out of order, what should I do?
If you think you did the steps out of order (and your modem didn't activate) we can talk you through the next steps. Contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429.

My activation failed in the app — is there anything else I can try?
The most common answer to this issue is that you've connected your modem to an inactive coax wall outlet. Try using a different coax outlet and repeating the activation step. After two activation attempts, you will need to contact us.

I've lost (or didn't receive) instructions with my Self Connect kit. Where can I get a replacement?
You will find a copy of your Self Connect instructions at the bottom of this page.

There two SSID or network names on my modem — which one should I use?
Your Hitron WiFi modem broadcasts both 2.4GHz (SSID-2.4) and 5GHz (SSID-5) frequencies.  For connected devices that support both frequencies, 2.4GHz offers better range or coverage while 5GHz delivers faster speed. We recommend using 2.4GHz for devices that frequently move around your home and 5GHz for those that are more stationary — especially if they will be streaming video.

How can I wire my modem and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled IN. Attach each of the other two cables to an OUT splitter port, and then to your TV player and modem.

BGM splitter diagram 3.png

How do I set up my WiFi network if I hardwired my computer with an ethernet cable?
Click to learn How To: Change the WiFi password on a Hitron modem

What should I do with my old Shaw modem?
Please return your old modem as soon as possible to avoid unreturned equipment charges.

  1. Place the old modem and power cord into a sturdy cardboard box. Ensure there is cushioning material around the modem.
  2. Seal the box and affix the shipping label provided.
  3. Drop the box off at any Canada Post mailbox or outlet.

Hold on to the Canada Post tracking number from the shipping label or receipt, for future reference. The old modem will be properly recycled.

 

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