Support websites for your devices
You'll find general information about setting up Shaw email and WiFi further down this page, but for questions or issues related to the specific make or model of your device, we recommend visiting the manufacturer's support website. We've linked popular ones below, to get you there faster.
How to connect devices to your home WiFi
Whether you’re at home or roaming the city, it’s good to stay connected. These support articles will teach you how to get your devices online.
How to set up Shaw email on your devices
When you set up your Shaw email account on a computer or mobile device, or in your favourite email app, you'll be asked to provide information like your name, your email address (eg. yourname@shaw.ca ), and your email server settings.
These are the (IMAP) email settings we recommend you use, when asked:
Account Type: IMAP
Username: Your Shaw email address without @ shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL
Incoming Server Port: 993
Outgoing Server Name: mail.shaw.ca
Outgoing Server Security Type: TLS (Android), SSL (iOS)
Outgoing Server Port: 587
Domain: shaw.ca
To use Shaw's POP3 incoming mail server, use these settings:
Incoming mail server and settings:
Incoming Mail Server: pop.shaw.ca
Server Type: POP
Security Type: None
Port: 110
Encrypted incoming mail server and settings:
Incoming Server: pop.shaw.ca
Server Type: POP
Security Type: SSL/TLS
Port: 995
If you’re setting up Exchange ActiveSync, use these settings:
Email address: Your Shaw email address
Domain: shaw.ca
Username: Your Shaw email address, without @ shaw.ca
Password: Your Shaw email password
Exchange server: wm.shaw.ca
Use secure connection (SSL): Yes
Use client certificate: No