How To: Use Shaw Internet services with your devices
This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold by other brands. Need help setting up Shaw devices like Ignite TV (formerly known as BlueCurve TV) or Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods (Gen 2))?
Support websites for your devices
You'll find general information about setting up Shaw email and WiFi further down this page, but for questions or issues related to the specific make or model of your device, we recommend visiting the manufacturer's support website. We've linked popular ones below, to get you there faster.
When you set up your Shaw email account on a computer or mobile device, or in your favourite email app, you'll be asked to provide information like your name, your email address (eg. email@example.com ), and your email server settings.
These are the (IMAP) email settings we recommend you use, when asked:
Account Type: IMAP Username: Your Shaw email address without @ shaw.ca Password: Your Shaw email password Email address: Your Shaw email address Incoming Server Name: imap.shaw.ca Incoming Server Security Type: SSL Incoming Server Port: 993 Outgoing Server Name: mail.shaw.ca Outgoing Server Security Type: TLS (Android), SSL (iOS) Outgoing Server Port: 587 Domain: shaw.ca
To use Shaw's POP3 incoming mail server, use these settings:
Incoming mail server and settings: Incoming Mail Server: pop.shaw.ca Server Type: POP Security Type: None Port: 110
Encrypted incoming mail server and settings: Incoming Server: pop.shaw.ca Server Type: POP Security Type: SSL/TLS Port: 995
If you’re setting up Exchange ActiveSync, use these settings:
Email address: Your Shaw email address Domain: shaw.ca Username: Your Shaw email address, without @ shaw.ca Password: Your Shaw email password Exchange server: wm.shaw.ca Use secure connection (SSL): Yes Use client certificate: No