Shaw Support: Internet Troubleshooting

Shaw Go WiFi Finder App FAQ

Want to know more about how to use the Shaw Go WiFi Finder app? This page includes troubleshooting tips, and answers to frequently asked questions about the app. Troubleshooting and FAQI would like to report a faulty hotspotIf you appear to be connec... Read more

How To: Remove a Shaw Go WiFi device

If you previously registered a device so it could be used with the Shaw Go WiFi network of hotspots, you can deauthorize the device using the My Shaw website (my.shaw.ca) or My Shaw mobile app. Remove a device using the My Shaw website Remove a devic... Read more

How To: Rename a Shaw Go WiFi device

When your register devices so they can be used with the Shaw Go WiFi network of hotspots, you can give each device a unique nickname. You can rename registered devices using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Rename a device ... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

Shaw Internet Troubleshooting FAQ

Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Frequently Asked Questions My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your Inter... Read more

How to connect Harmon-Kardon Invoke (Cortana) to WiFi

Learn how to connect your Microsoft Cortana assistant to your Shaw in-home WiFi. The Harmon-Kardon Invoke is a voice-activated speaker featuring Microsoft Cortana's intelligence. This article will provide insight into:How to connect Cortana to in-hom... Read more

How to connect Apple HomePod to WiFi

The Apple HomePod was released in Canada on June 18, 2018. Learn how to connect your Apple HomePod assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Apple HomePod to in-home WiFi Did You Know? This article app... Read more

Shaw Go WiFi Troubleshooting and FAQs

Shaw Go WiFi FAQs Shaw Go WiFi provides you with a Shaw Internet experience beyond the home allowing you to get online anytime you are in a Shaw hotspot. Once you register your mobile devices for Shaw Go WiFi, they will automatically connect every ti... Read more

About the ShawPasspoint SSID

ShawPasspoint is an improved method for connecting to WiFi hotspots as part of the Wi-Fi Alliance Hotspot 2.0 Specification. The new ShawPasspoint SSID allows for easier registration by installing a profile on your device. This allows you to register... Read more

How to connect to a Shaw Go WiFi hotspot

Shaw Go WiFi provides you with a Shaw Internet experience beyond the home. As a Shaw Internet customer, you can access a huge network of super-fast WiFi locations all over your city for no additional cost. So you can stay connected, whether you're si... Read more

Getting started with in-home WiFi and Shaw Go WiFi

In this article, you will learn about the differences between and how to use Shaw in-home WiFi and Shaw Go WiFi. You'll find information about how WiFi works and WiFi troubleshooting, as well as instructions on how to connect your mobile device, set ... Read more

How To: Connect to Shaw Go WiFi

If you have a mobile device, laptop, or computer you would like to connect to a Shaw Go WiFi hotspot, follow these steps. Connect with a mobile device Connect with a laptop or desktop computer Connect with a mobile device Open the My Shaw app on your... Read more

How To: Set up Guest Access for Shaw Go WiFi

ShawGuest access enables those who aren't Shaw customers yet the ability to try out the Shaw Go WiFi network, at specific locations or special events. Guests can connect to the ShawGuest network to receive complimentary Shaw Go WiFi access for up to ... Read more

About: Shaw Go WiFi Finder mobile app

As a Shaw Internet customer, you can access Shaw Go WiFi — a network of over 100,000 Shaw Go WiFi hotspots across Western Canada. The Shaw Go WiFi finder app for iOS and Android,devices will help you find hotspots and share your favourite locations w... Read more

How To: Add a device to Shaw Go WiFi

To use devices with Shaw Go WiFi — an urban network of Shaw WiFi hotspots available to you with your Shaw Internet account — you have to register each device manually. A registered device will connect automatically every time you enter a hotspot loca... Read more

About: Shaw Go WiFi

As a Shaw Internet customer, you have complimentary access to Shaw Go WiFi — a network of over 100,000 WiFi hotspots across Western Canada. The Shaw Go WiFi Finder app (Apple | Android) will help you find hotspots near you. How to register devices Ho... Read more

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