Learn more about common BlueCurve TV error codes. Error codes can result if there is a problem with the BlueCurve TV Player or service. This article will provide insight into how to power cycle your BlueCurve TV cable box and provide examples of common error codes that you may encounter.

 

Did You Know

Pulling the power or power cycling your BlueCurve TV Player can fix many technical issues, such as Startup or Guide Errors on your BlueCurve TV hardware. It is recommended to read your BlueCurve TV documentation prior to power cycling your cable box.

           

 

Common Error Code examples
 

Here are some common error codes that you may receive when using BlueCurve TV. Click on the Error Code below for more information and troubleshooting tips.

 

Error Code On Screen Message
XRE-00002 "Unable to connect to BlueCurve TV Please ensure the cables are tightly secured and unplug set-top box from electrical outlet. Wait 10 seconds, then plug back in to restart. XRE-00002."
XRE-07004 "Sorry, we're having some trouble. This program is not available to watch at the moment. Please try again in a few minutes."
XRE-07006 "Sorry, we're having some trouble. This program is not available to watch at the moment. Please try again in a few minutes."
XRE-07007 "Unfortunately, this program isn't available right now. Check back soon as our programming is updated frequently."
XRE-06014 "Sorry, we ran into a problem. This recording isn't available right now. Please try again later."
XRE-03063 "Sorry we're having some trouble. This channel is not available at the moment. Please select another channel and try this one a little later."
XRE-08004 "Cool Down Warning. Your TV Box needs to cool down. Please clear space around the TV Box for better ventilation. If the temperature continues to rise, your TV Box will automatically go into standby mode."
XRE-08006 "Something's not quite right. Let's try restarting your TV Box, which can often fix common issues."
XRE-06004 "Something's not quite right. Sorry, we're having trouble with your request. Please give us a few minutes and try again."
XRE-00088 "Sorry, we’re having some trouble. We’ve run into a problem that may be fixed by restarting your set-top box. Please wait a few minutes then press ok to restart."
XRE-09017 ""Let's try that again. Sorry, we had some trouble with remote setup."
XRE-09015 "Would you like to use your remote to control your TV? Your remote isn’t set up for control of power, volume, or input. Press Set Up Now to control your TV or audio device."
XRE-03061 "Sorry we're having some trouble. This channel is not available at the moment. Please select another channel and try this one a little later."
APPS-04154 "Let's try that again. Sorry, that didn't work as planned. Please exit the app and open it again from the Apps menu."
XRE-06034 "Let's try that again. Sorry, we weren't able to delete your recordings. If you continue to have trouble, restart your set-top box then try deleting again."
XRE-09013 "Your remote is not paired with the set- top box. Press Setup until the red LED changes to green, then press Shaw."
RDK-03005 "Sorry, we're having some trouble.  We've run into a problem that may be fixed by restarting your set-top box. Please wait a few minutes then press OK to restart."
XRE-09016 "Let's try that again. Sorry, we had some trouble with remote setup."
XRE-03045 "Check Connection. In order to watch on this TV, your Hub set-top box must be powered on. Please check that it's plugged in and working."
XRE-03047 "Let's try that again. We’re unable to tune to channel (Channel Name) at this time. Please wait a few minutes and try again."
Tuning errors (XRE-03062, XRE-03121, XRE-03044, XRE-03056, XRE-03059, XRE-10007, XRE-00021, XRE-03097) Varied

Did You Know

 

If you experience a connection related error code you should first check that your cable connections are tightly secure.  

           

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How to power cycle your BlueCurve TV Player

To troubleshoot some of the error codes, try power cycling the BlueCurve TV Player.:

 

  1. Power cycle the device (unplug the BlueCurve TV Player from the power outlet or power bar)
  2. Wait 30 seconds
  3. Plug the device back in
  4. Wait for the BlueCurve TV Player to display the current time
  5. Turn the BlueCurve TV Player on

Related: How to Reboot your BlueCurve TV Cable Box

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