If you are connecting both a Shaw 4K Wireless TV Player and a Fibre+ Gateway, activate the Fibre+ Gateway first using the instructions found here. Your Gateway should be online with a solid white light and have working WiFi, before you proceed.
A remote, power cord, and an HDMI cable are included with your Wireless 4K BlueCurve TV Player. If something is missing from your kit, please let us know.
Before you start, choose a place for your TV Player. Make sure it's located:
If you are not seeing the Welcome screen on your TV, confirm you are on the same input that you confirmed in Step 1 a, by using the ‘Input’ or ‘Source’ button on your TV’s original remote.
For more information about how to use and customize settings click here.
I see an error on the screen during the activation process.
There might be a specific reason and a quick solution based on the error code that appears on the screen. Read Troubleshooting common Shaw TV error codes for more information.
What does it mean if the light on the box is blinking fast?
This will occur if there is an error. Read Troubleshooting common Shaw TV error codes for more information. If the error code is not listed, contact Shaw customer support.
Where should I place my Shaw 4K Wireless TV Player?
Place your TV Player in a visible, well-ventilated area in a central location in your home, near an electrical outlet. If you think your wireless signal is weak, move your TV Player closer to your Fibre+ Gateway.
What if I need a stronger WiFi signal?
Make sure your Fibre+ Gateway is located in a central spot in your home to get the best possible WiFi coverage. Shaw Fibre+ WiFi Pods are available if you need WiFi in those hard to reach places. You can also try moving your Shaw 4K Wireless TV Player closer to your Fibre+ Gateway for a better signal.
How do I use my Shaw Voice Remote?
Press and hold the microphone button. When the word "Listening" appears onscreen, talk into your Shaw Voice Remote. Release the microphone button to submit your voice command.
How can I access my Netflix, YouTube and Amazon Prime Video accounts?
Press and hold the microphone button on your Shaw Voice Remote. Say "Netflix", "YouTube" or "Prime Video" to open the app. You may need to follow on-screen instructions to sign into those services.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
My remote control isn’t responding to any button commands during activation/setup. What do I do?
When naming your device or selecting your preferred language the remote control can sometimes be unresponsive. If this occurs, please try holding down the setup button and watch the led light at the top of the remote turn from red to green. Then enter 9 8 1.
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.