BlueCurve Remote not pairing with TV/AVR

[ziggurcat]

Hi there,

Just today, I received a new BlueCurve wireless TV box to replace the wired one I was using, and while the whole set up was quick and painless, I'm having some difficulty pairing the new remote with my TV/AV Receiver.  It seems to be stuck in a loop.

If I press the volume up/down on the Shaw remote, a prompt will appear on screen asking if I want to set up the remote pairing.  I select that option, then the next screen asks me if I want to pair the remote with my TV, which I select "Yes", which then takes me to a screen that asks me to enter the brand of the TV I want to pair - I enter/select my TV brand, and it goes back to the screen asking if I want to pair my remote with my TV, and if I say "Yes" again, it just goes back to the screen where you search/select the TV brand.  It doesn't progress past that point, so I am unable to complete the pairing  process.  I had no such issue with my previous BlueSky/BlueCurve box.

Same thing happens if I go through the settings menu to pair the remote or press A on the BlueCurve remote.

I think I am probably going to have to talk to someone over chat, but if someone here is able to offer any assistance here, it would be much appreciated.

[rstra]

Do you still have the remote from your wired BlueCurve?

Got to the link below for instructions. Pair your remote using rf pairing, and then program your remote using a setup code.

https://support.shaw.ca/t5/tv-articles/programming-your-bluecurve-tv-remote-control/ta-p/6591

[ziggurcat]

I ended up getting it to work, just took a bit of coaxing.  

[Duggeo]

Doesn’t do **bleep**

[Penina]

The XR15 remote is not pairing with my Seiki TV, I have tried all 3 methods. 

[shaw-monica]

Hey @Penina! It sounds like you continue to have trouble with pairing your remote. I would recommend checking out our Community link on how to pair your remote here.

If that still doesn't work, this 2nd link might also help with 3rd party devices: https://www.urcsupport.com/shaw/ 

If you need further assistance, I would recommend reaching out to our Support Specialists at https://www.shaw.ca/contact-us  for further assistance.

I hope this helps!

[Dennis73]

I had the same problem with an RCASmart virtuoso tv I had to use a Curtis brand code I found out Curtis international make RCA in Canada I then tried several different Curtis codes finally I came to 11991 code and it worked!!!