BlueCurve Remote not pairing with TV/AVR

ziggurcat
Grasshopper

Hi there,

Just today, I received a new BlueCurve wireless TV box to replace the wired one I was using, and while the whole set up was quick and painless, I'm having some difficulty pairing the new remote with my TV/AV Receiver.  It seems to be stuck in a loop.

If I press the volume up/down on the Shaw remote, a prompt will appear on screen asking if I want to set up the remote pairing.  I select that option, then the next screen asks me if I want to pair the remote with my TV, which I select "Yes", which then takes me to a screen that asks me to enter the brand of the TV I want to pair - I enter/select my TV brand, and it goes back to the screen asking if I want to pair my remote with my TV, and if I say "Yes" again, it just goes back to the screen where you search/select the TV brand.  It doesn't progress past that point, so I am unable to complete the pairing  process.  I had no such issue with my previous BlueSky/BlueCurve box.

Same thing happens if I go through the settings menu to pair the remote or press A on the BlueCurve remote.

I think I am probably going to have to talk to someone over chat, but if someone here is able to offer any assistance here, it would be much appreciated.

6 Replies

Do you still have the remote from your wired BlueCurve? G...

rstra
Grand Master

Do you still have the remote from your wired BlueCurve?

Got to the link below for instructions. Pair your remote using rf pairing, and then program your remote using a setup code.

https://support.shaw.ca/t5/tv-articles/programming-your-bluecurve-tv-remote-control/ta-p/6591

0 Kudos
Reply
Loading...

I ended up getting it to work, just took a bit of coaxing.

ziggurcat
Grasshopper

I ended up getting it to work, just took a bit of coaxing.  

Reply
Loading...

Doesn’t do **bleep**

Duggeo
Grasshopper

Doesn’t do **bleep**

0 Kudos
Reply
Loading...

The XR15 remote is not pairing with my Seiki TV, I have t...

Penina
Grasshopper

The XR15 remote is not pairing with my Seiki TV, I have tried all 3 methods. 

0 Kudos
Reply
Loading...

Hey ! It sounds like you continue to have trouble with pa...

shaw-monica
Moderator
Moderator

Hey @Penina! It sounds like you continue to have trouble with pairing your remote. I would recommend checking out our Community link on how to pair your remote here.

If that still doesn't work, this 2nd link might also help with 3rd party devices: https://www.urcsupport.com/shaw/ 

If you need further assistance, I would recommend reaching out to our Support Specialists at https://www.shaw.ca/contact-us  for further assistance.

I hope this helps!

0 Kudos
Reply
Loading...

I had the same problem with an RCASmart virtuoso tv I had...

Dennis73
Grasshopper

I had the same problem with an RCASmart virtuoso tv I had to use a Curtis brand code I found out Curtis international make RCA in Canada I then tried several different Curtis codes finally I came to 11991 code and it worked!!!

0 Kudos
Reply
Loading...
TALK TO US
Need more help?