Frequently Asked Questions
What is My Shaw?
My Shaw is how Shaw customers keep track of bills, make payments, adjust account details, and manage Shaw services. You can access My Shaw through the website (my.shaw.ca) and through the My Shaw app (Apple App Store | Google Play Store).
For more information on using the app, go to Getting started with the My Shaw app.
Are Shaw ID and My Shaw the same thing?
No. Shaw ID is a single login for Shaw products and services like My Shaw, the Ignite HomeConnect app (formerly BlueCurve Home), the Ignite TV app (formerly the BlueCurve TV app), and Rogers WiFi Hotspots (formerly Shaw Go WiFi). Each Shaw account can have one primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be created for others in your household. Learn more at How to create a Shaw ID.
Are my Shaw.ca email password and My Shaw password the same thing?
No. Your Shaw email account password is completely separate from your My Shaw account password. For security purposes, we strongly recommend not using the same password for your shaw.ca email and your My Shaw account.
How do I get the My Shaw app?
The My Shaw app is available for iPhone, iPad, and Android devices. Search your favourite app store for “My Shaw” or use one of these links:
What is the benefit of using the My Shaw app?
The My Shaw app is full of features that will help you access and get the most out of your Shaw services. You can use it to chat with tech support, pay your bills, and manage your products wherever you are. The My Shaw app is a great tool for accessing your Shaw account information and for getting support when you need it.
For a complete list of all features, see About: My Shaw app features.
Can I view my bill with My Shaw?
Yes! You can easily access your bill with My Shaw app or web. Visit How to view your current Shaw bill for more information.
How do I reset my 'My Shaw' password?
If you'd like to change your My Shaw password for security reasons, or you want to reset a forgotten password, you can do so using the My Shaw website and the My Shaw app. Visit How to: Change your My Shaw Password for both web and app versions.
Tip: Avoid re-using passwords for multiple services. For security reasons, you won’t be able to reuse past Shaw ID passwords. If you need to change your password, be sure to use a strong password that is easy to remember.
Learn more: How to choose a strong password for your Shaw accounts.
Can I use My Shaw to manage my billing and Shaw Services?
Absolutely! How to manage your account using My Shaw provides detailed steps on how to do so.
What billing services are available in My Shaw?
In My Shaw, you can easily modify eBill and Auto Payments settings, review previous and current bills, and make additional one-time payments.