If you are not receiving any TV service and your equipment is working fine, the cause may be a result of service interruption as a result of missed payments, seasonal disconnect or planned maintenance/service outage.

  1. Sign into My Shaw.
  2. Check your current balance due under the My bills section of the My Shaw homepage
  3. Make a payment (if the account is overdue) 

If you have set up a seasonal disconnect and have returned early you may not have access to your Shaw TV or Internet services. Contact us to restart your Shaw services.


Did You Know: You can take your Shaw services with you when you move and avoid a disruption in your Internet, TV, or home phone service.

Learn more: Transfer your Shaw services when you move


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