Click "Activate" to complete your Gateway activation.
Sign in to BlueCurve Home again.
"Invalid Shaw ID of password. Please try again"
The error"Invalid Shaw ID or password. Please try again" could mean that you've entered the wrong Shaw ID and password combination. Double check that you've entered the correct Shaw ID and password when logging in to BlueCurve Home.
If you've forgotten your Shaw ID or password,click hereto learn how to reset it. If you haven't created a Shaw ID and password yet, visit Shaw ID Overview to learn how.
"Please Give Us a Call, "We're Having Some Trouble", or "Let's Try That again"
If you see a message saying "Please Give Us a Call,""We're Having Some Trouble," or"Let's Try That Again," close and re-open BlueCurve Home then try logging in again.
If the same message comes up again, there's a bit more we'll need to do to get you up and running. Pleasechat with usor give us a call at1-888-472-2222to have this issue fixed.
Endless loading sign (3 dots)
If you see the BlueCurve Home app trying to load in an endless loop (as shown below), this could mean that you don't yet have aBlueCurve Gateway setup in your home. If you'd like to take advantage of the benefits available with BlueCurve Home,click here to learn how to upgrade.