The error "Invalid Shaw ID or password. Please try again" could mean that you've entered the wrong Shaw ID and password combination. Double check that you've entered the correct Shaw ID and password when logging in to BlueCurve Home.
If you've forgotten your Shaw ID or password,click hereto learn how to reset it. If you haven't created a Shaw ID and password yet, visit Shaw ID Overview to learn how.
If you see the BlueCurve Home app trying to load in an endless loop (as shown below), this could mean that you don't yet have aBlueCurve Gateway setup in your home. If you'd like to take advantage of the benefits available with BlueCurve Home,click here to learn how to upgrade.