Bluecurve poor performance

dem1001
Grasshopper

I recently upgraded to from Internet 75 Bluecurve 300 to take advantage of the promised greater speed and mesh wifi, only to learn after the install that the pods are not yet available in Ontario.  On top of that I have noticed no increase in speed and have performed many speed tests over the past few weeks.  The download speeds have varied from 5.to 37 Mb/sec except for one test that returned 92.61 at 4:30 pm on 18 April.  The upload speed on that test was 12.53 with  upload speeds for the remaining tests 0.19 to 19.  So today I went through the procedure you suggest regarding slow internet.  With a direct ethernet connection to the modem in safe mode I got 46.78 download and 16.00 upload, only slightly better than direct connect in normal mode of 46.36 down and 15.95 up.  These are all after resetting the modem.  The initial speeds before reset were 44.60 down and 16.72 up.

I didn't sign a 2 year contract for this.

So, where is the higher speed and when can I expect the Bluecurve pods?

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2 Replies

Re: Bluecurve poor performance

Moderator
Moderator

Hey dem1001,

Thank you for reaching out! There may be several factors to why you are noticing slower speeds such as WiFi interference or poor signal from the coax cable outlet to your modem. I will recommend trying some of the troubleshooting steps here to reseat your coax cable connections. Then, please run a speed test at http://speedtest.shaw.ca. If you continue to experience Internet issues, your best bet is to touch base with technical support to further troubleshoot or to schedule a technician. At this time, I do not have any details to when the Shaw BlueCurve Pods will be available in your area. When/if they are available, we will post them up on Community and www.shaw.ca. I appreciate your patience.

Cheers,

Tony | Community Mod.

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Re: Bluecurve poor performance

dkcanuck
Grasshopper

I had the same issue.  Getting over 300 with my Hitron.  Switched to Blue Curve and got 15 max.  Tech told me it was the switch I had and I needed to go direct to modem.  Same switch I had for years I might add and my whole house is CAT5 so operating direct and using wifi is dumb.  Tech also told me to give it a few days to "stabilize".  Yeah, from 15 MBps to 600 by just waiting a few days.

I put it in a box and sent it back and reverted to my Hitron.  Getting 300 again.  Same switch!

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