This article will help you set up and activate your HD Guide TV Player (DCX3200 or DCX3510). If you are setting up a BlueCurve TV Player, click here. If you are setting up a Wireless 4K BlueCurve TV Player, click here.

If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.

What's included

A remote, HDMI cable, power cord, and coax cable are included with your HD Guide TV Player. If something is missing from your kit, let us know. A 2-way splitter is not included but can be requested.

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Connecting and Activating your TV Player

To set up your TV Player:

  1. Attach the coax cable from the wall outlet to the CABLE IN port on your TV Player.
  2. Attach an HDMI cable from the player's HDMI port, to one of your TV’s open HDMI IN ports. Note the TV port’s name. If you have a standard definition (SD) TV you will need to use composite (Red, Yellow, White) cables to connect your TV Player to your TV. Simply match the cable and TV port colours.
  3. Attach the power cord to the back of your TV Player and plug it into an electrical outlet.
  4. Turn on your TV and set it to display the HDMI source you selected in step 2 above.
  5. Wait up to 15 minutes while your TV Player automatically activates. During this time, various messages may display on the front panel. Activation is complete when the current time is displayed. You can now power your HD box on using the button on the front of the player, or using your Shaw remote.

Frequently Asked Questions

After performing the activation steps, my HD Guide TV Player did not reset or show any prompts, it seems like activation never started, what can I do now?
If there are no changes on the player or TV screen as outlined in the activation steps, then this outlet may be inactive. Please try another coaxial cable outlet, or bypass the splitter if there is one between the player and the coax outlet.

My HD Guide TV Player restarted after the activation steps, I turned it on, but channels are still unavailable, is there anything else I can do?
You can try refreshing your channel list in the My Shaw app or webpage, see How To: Refresh your TV channels with My Shaw

How do I program my Shaw Universal Remote for my TV?
To program your Shaw Universal Remote to work with your TV, follow the Quick Setup instructions on the back of the remote, or visit at urcsupport.com/shaw

Can I place my HD Guide TV Player out of sight?
If you want to keep your TV Player out of sight (eg. in a cabinet or closet), plug the IR Receiver into the EXT IR IN port on the back of the player. Then place the dongle on the end of the receiver where the remote’s signal will have a clear line of sight.

Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.

Need support?

Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.

You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account.


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