Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below.
Shaw and most other Internet Service Providers (ISPs) divide their Internet plans according to download speeds. Your download speed determines how quickly your devices can receive data online, which can be everything from downloading a 4K movie to receiving an email. While a higher download speed does mean a faster connection, it is wise to note that this is divided amongst all devices connected to your home network, so the more devices that are online, the lower top end speed you will see.
If you want to ensure you are getting the right speeds or if you are experiencing slower than usual speeds, a speed test is a great way to see what download speeds are in real-time. While testing at the same time of day is a good idea if you are trying to track an on-going issue, it’s good to test speeds at different times of the day to get a full grasp of your speeds and ensure track consistency.
Before you start
How to perform an Internet speed test
Given the high bandwidth that comes with our packages that offer at or above one gigabit download speeds, you will need to measure total bandwidth rather than individual device bandwidth. This means running a speed test on two or more devices at the same time, also known as a Concurrent Speed Test.
Before you start
How to perform a total bandwidth test
Using hardwired devices for this speed test will achieve the most accurate results. Given that WiFi is prone to interference and that environmental factors can be at play (distance from modem, physical obstructions, etc.) it may not be a good indicator of available speed.
Example of Shaw speed test results of a plan with Gigabit download speeds on wired connection using a compatible device.
Depending on when a device was manufactured, it may not be able to reach the top speeds offered by your internet plan. This is true, regardless of whether the device is wired directly to the modem or operating in an ideal WiFi environment. Many devices made prior to 2015 are incapable of reaching speeds over 100 Mbps. Some devices lack the capability because high speeds aren't deemed necessary for use.
If you're unsure of your device's speed capabilities, we recommend that you check its technical specifications or contact the device's manufacturer about potential upgrades or updates that might improve its performance.
Did your results match or are relatively close to the speeds of your Internet plan?
If yes, then the problem may be with your device.
If no, there are other ways to improve your speeds.