Internet seem slow?  The first thing you should do is perform a speed test.  Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below.

Internet speeds explained

Shaw and most other Internet Service Providers (ISPs) divide their Internet plans according to download speeds. Your download speed determines how quickly your devices can receive data online, which can be everything from downloading a 4K movie to receiving an email. The higher the download speed, the faster you can receive data and do more, since your download speed is shared among all the devices connected to your home network.

If you want to ensure you’re getting the right speeds or if you’re experiencing slower than usual speeds, you can perform a speed test to see what you’re download speeds are in real-time.

Performing a speed test

Before you start

  • Check your Internet plan in My Shaw to see what your download and upload speeds should be
  • If you don’t already have access to My Shaw, you can find out how here: How to manage your account using My Shaw
  • Make sure no other device or user is using the Internet at the time of the test
  • You’ll get the best results using a device plugged directly into your modem
  • Ensure you’re using the most up-to-date version of your browser


How to perform an Internet speed test

  1. Visit using the device you’ll use to test your speeds.
  2. The speed test should default to a location nearest to you. If you feel that the default location is incorrect, you can choose from a selection of servers in your country.
  3. Whenever you’re ready, click or tap on “Go.”
  4. After the test is complete, record your results, especially your download and upload speeds.
  5. To ensure accurate results, perform the speed test one more time. If you’re not satisfied with your results, use a different device for the test.

How to understand your speed test results


 Example of Shaw speed test results

  • Ping: How fast your device connects to the network – the higher the ping, the longer it takes to transmit data.
  • Download speed: How fast your device can receive data from the Internet, such as email, a file or a movie.
  • Upload speed: How fast your device can transmit data to the Internet


Did your results match or are relatively close to the speeds of your Internet plan?

If yes, then the problem may be with your device.

About WiFi Interference

If no, there are other ways to improve your speeds.

Troubleshooting Slow Internet speeds

Labels (1)
Need more help?