This article will tell you how to set up and activate your new Shaw WiFi Pods. Pods improve your home network's WiFi coverage and eliminate dead spots.
If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.
Before you begin
- If you have a BlueCurve Gateway but haven't activated it yet, read How To: Connect your BlueCurve Gateway before setting up your WiFi Pods.
- When you activate and use WiFi Pods, band steering will automatically be enabled, combining your 2.4Ghz and 5Ghz WiFi networks under the same network name.
What you’ll need
Along with your WiFi Pods, you'll need the following to complete your Self Connect.
Watch and learn
Placing your WiFi Pods
- Plug your WiFi Pods into wall outlets throughout your home, ensuring there is at least one room separating each pod and your BlueCurve Gateway— but that they're no more than 20 to 30 feet apart.
- Place your pods between dead-spots, spacing them evenly from each other and your centrally located BlueCurve Gateway.
- To ensure the best signal and performance, place pods where they are visible and not blocked by furniture or other large objects or any other electronic devices.
Activating your WiFi Pods
- Download the BlueCurve Home app (Apple App Store or Google Play Store).
- Sign into the app using your Shaw ID.
- Tap More at the bottom of the screen.
- Under Add a device, tap Shaw Device.
- Tap BlueCurve Pods.
- Follow the in-app steps, as illustrated in the following video.
Over the next few days, your WiFi network will optimize your Pods. You can view and manage your Pods any time in your BlueCurve Home app in the Connect screen.
Frequently asked questions
How many pods can I get?
Fibre+ WiFi Pods (Sold and rented individually): Up to six pods per account. BlueCurve Pods (3-pack rental only): A maximum of three 3-packs — nine Pods total — per account.
One of my pods is offline, with a blinking light.
The blinking light means it is trying to connect to the BlueCurve Gateway. Use the “Help Me Fix It” self-troubleshooting in the BlueCurve Home app and follow the prompts.
When I go into "Connect" in the BlueCurve Home app, I am missing some of my pods.
One or more Pods may have not activated properly. Please try activating the Pod again by following the steps provided in the “Activating your BlueCurve Pods” section above. Note: You may not need to activate all the Pods in your pack, you can activate one or more Pods. If there is a change in the environment or WiFi coverage you can always activate the other Pods at a later date by following the same steps above for activation.
How long will it take for my WiFi Pods to optimize?
Over the next few days, your WiFi network will optimize your pods. Please note, the more Pods you activate, the longer it will take to optimize your home network. It takes about 24 hours per Pod.
Need support?
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.
You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account.