Shaw Support: Internet Troubleshooting

How to: Re-register your iOS device to use ShawPasspoint

We’ve upgraded the Rogers WiFi Hotspots experience to make it more secure for iOS users. In February of 2023, some devices will change how certificates are processed. This means that most iOS devices connected to the ShawPasspoint network prior to Au... Read more

Rogers WiFi Hotspots vs. RogersOpen and other SSIDs

Learn about the differences between Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), RogersOpen, and the ShawPasspoint technologies. Rogers WiFi Hotspots allows you to stay connected no matter where you are through our WiFi network, and the nam... Read more

How To: Connect to Rogers WiFi Hotspots as a Guest

Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) is now available to everyone, with or without Shaw services. Guests can now register their device for a seven-day complimentary trial to the RogersOpen network, with the option to register again a... Read more

Shaw Internet Services FAQ

Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more

How To: Remove a Rogers WiFi Hotspots device

If you previously registered a device so it could be used with Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), you can manage your devices using the My Shaw website or the My Shaw App (Apple App Store | Google Play Store). Remove a device usin... Read more

How To: Rename a Rogers WiFi Hotspots device

As a Shaw Internet customer, you can give each of your devices registered for Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) a unique nickname. If you wish to rename your registered devices, visit the My Shaw website or download the My Shaw Ap... Read more

Internet troubleshooting FAQs

Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. General internet FAQs My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your internet s... Read more

Rogers WiFi Hotspots Troubleshooting and FAQs

Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) allows you to stay connected no matter where you are with access to Canada’s largest WiFi network with hundreds of thousands of hotspots available across Western Canada. Available to every Shaw In... Read more

How To: Connect to a Rogers WiFi Hotspot

Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) allows you to stay connected no matter where you are with access to Canada’s largest WiFi network with hundreds of thousands of hotspots available across Western Canada. Available to Shaw Internet... Read more

How To: Set up ShawGuest Access for Rogers WiFi Hotspots

ShawGuest access enables those who aren't Shaw customers yet the ability to try out the Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) network, at specific locations or special events. Guests can connect to the ShawGuest network to receive com... Read more

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