Shaw Support: Internet Troubleshooting

How to connect your internet and home phone equipment

Need to set up a new or replacement piece of equipment for your internet or home phone service? Select the model you have on this page for help getting it connected. Connecting your internet equipment Looking to connect your internet equipment? Find ... Read more

Official Shaw apps

Improve your experience with us by downloading our apps. Here is a look at our legacy Shaw apps that can be used to enhance your services. Official Shaw apps Whether you are looking to access your bill or looking to manage your home WiFi, you can use... Read more

How to: Re-register your iOS device to use ShawPasspoint

We’ve upgraded the Rogers WiFi Hotspots experience to make it more secure for iOS users. In February of 2023, some devices will change how certificates are processed. This means that most iOS devices connected to the ShawPasspoint network prior to Au... Read more

Rogers WiFi Hotspots vs. RogersOpen and other SSIDs

Learn about the differences between Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), RogersOpen, and the ShawPasspoint technologies. Rogers WiFi Hotspots allows you to stay connected no matter where you are through our WiFi network, and the nam... Read more

Shaw Webmail Maintenance Tips

Learn how to improve your Shaw email performance and ensure you can continue sending and receiving emails through your Shaw account. Browse these tips for more insight. How to manage my inbox Managing your emails and folders is simple with Shaw Webma... Read more

About: Shaw Webmail Quotas

Learn about Shaw email quotas and how to manage your email. A full mailbox may impact your ability to send or receive emails. Use these tips to troubleshoot. About Shaw Webmail Quotas Shaw webmail has quotas (limits) on the amount of data that can be... Read more

How to check for service outages in Rogers Xfinity app

You can use the Rogers Xfinity app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection. What are outage notif... Read more

How To: Connect to Rogers WiFi Hotspots as a Guest

Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) is now available to everyone, with or without Shaw services. Guests can now register their device for a seven-day complimentary trial to the RogersOpen network, with the option to register again a... Read more

How to check internet speed and WiFi with Rogers Xfinity app

The Internet Health Check tool is a troubleshooting feature in the Rogers Xfinity app (formerly BlueCurve Home) to test your internet speed and WiFi connections whenever you choose. Use this tool if you're experiencing an issue or simply want to opti... Read more

How to Remove Dust from Rogers Xfinity Gateway

Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Roger... Read more

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