Shaw Support: Internet Troubleshooting

Internet device guides

Need help with how to use your modem or other home internet equipment? We have step-by-step interactive guides for modems, WiFi pods, the Rogers Xfinity app and more. You'll be able to find the right Rogers Xfinity Gateway or Rogers Xfinity WiFi Boos... Read more

How to connect your internet and home phone equipment

Need to set up a new or replacement piece of equipment for your internet or home phone service? Select the model you have on this page for help getting it connected. Connecting your internet equipment Looking to connect your internet equipment? Find ... Read more

Official Shaw apps

Improve your experience with us by downloading our apps. Here is a look at our legacy Shaw apps that can be used to enhance your services. Official Shaw apps Whether you are looking to access your bill or looking to manage your home WiFi, you can use... Read more

How to: Re-register your iOS device to use ShawPasspoint

We’ve upgraded the Rogers WiFi Hotspots experience to make it more secure for iOS users. In February of 2023, some devices will change how certificates are processed. This means that most iOS devices connected to the ShawPasspoint network prior to Au... Read more

Equipment Info: Rogers Xfinity Gateway (Gen 3) modem (XB8)

Our Rogers Xfinity Gateway (Gen 3) modem (formerly known as Fibre+ Gateway 3.0 (XB8)) comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, avail... Read more

Rogers WiFi Hotspots vs. RogersOpen and other SSIDs

Learn about the differences between Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), RogersOpen, and the ShawPasspoint technologies. Rogers WiFi Hotspots allows you to stay connected no matter where you are through our WiFi network, and the nam... Read more

Shaw Webmail Maintenance Tips

Learn how to improve your Shaw email performance and ensure you can continue sending and receiving emails through your Shaw account. Browse these tips for more insight. How to manage my inbox Managing your emails and folders is simple with Shaw Webma... Read more

About: Shaw Webmail Quotas

Learn about Shaw email quotas and how to manage your email. A full mailbox may impact your ability to send or receive emails. Use these tips to troubleshoot. About Shaw Webmail Quotas Shaw webmail has quotas (limits) on the amount of data that can be... Read more

AJAX Update in Shaw Webmail

Shaw HTML Webmail users have been updated from HTML to AJAX to improve performance and usability. Some familiar features may have been moved to a new place or updated with a new option. This document will show you the updated features to help assist ... Read more

About: Legacy modem upgrade program

We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and n... Read more

Internet Articles