This article tells you everything you need to know to connect a Fibre+ Gateway (XB6 – Arris TG3482 or Technicolor CGM4141) to Shaw Fibre+ Internet services.
If you need answers to other common Self Connect questions, our FAQ article has you covered.
If you're also activating a 4K Wireless TV Player, connect your Fibre+ Gateway first and make sure it's online with a white light before connecting your TV Player to power.
Watch the video tutorial below to learn how to connect your Fibre+ Gateway.
A power cord, coax cable, and Ethernet cable are included with your Fibre+ Gateway. If something is missing from your kit, let us know via chat or by calling us at 1-888-472-2222. A 2-way splitter is not included but can be requested by chatting with us or by calling us.
Place your Fibre+ Gateway in a central location in your home, or central to where the Internet is most often used. Make sure your Fibre+ Gateway is out in the open and raised off the ground. Avoid placing your Fibre+ Gateway in a basement, in closed cabinets, or behind other objects.
Note: You should set up your new Gateway in the same location as your previous modem to ensure a successful activation. If you want to move it to a different location (as described above), you can do so after your activation is complete.
To activate your Fibre+ Gateway:
Note: If your Gateway is stuck on a soft amber light for more than 5 minutes, the outlet may have a weak signal or no signal. Please try a different outlet if one is available. If the amber light remains, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app.
To connect your devices to your new home WiFi Network, follow the instructions that best fit your activation experience – either first time Fibre+ Gateway customer or existing Fibre+ Gateway customer.
As an existing Fibre+ Gateway customer, you can keep the settings from your previous Gateway and your devices will automatically reconnect to your network.
If this is your first time with a Shaw Fibre+ Gateway: You can either use the default network name (SSID) and password on the bottom of your Gateway, or you can customize your WiFi name and password in the BlueCurve Home app.
If you’re happy with the default WiFi network name (SSID) and password provided on the bottom on your Gateway, please proceed to step 4.
If you would like to customize your WiFi experience, follow these steps:
You’re now ready to connect your devices to your WiFi network.
If any of your devices are still unable to connect to your network, please visit the device manufacturer's support website for assistance.
Once your Gateway and devices are connected, you can continue to customize your WiFi experience by setting usage limits, parental controls, dinner time and bedtime schedules, all by user profile or device.
If you’re a current BlueCurve Home app user activating a new Fibre+ Gateway (XB6 or XB7): You can easily transfer your WiFi settings, profiles and Pods from your previous Gateway to your new Gateway using the BlueCurve Home app.
To connect wired devices: Attach an ethernet cable from the device you’re hardwiring to the Fibre+ Gateway, or an ethernet port in your wall if your home is ethernet wired.
Read the FAQs below on alternative steps on how to set up your WiFi Network using a wired device and ethernet cable.
To connect a Shaw home phone: If you're a Fibre+ Gateway with Phone customer, connect your telephone to the Tel 1 connection on your Gateway using a telephone cord (included with your phone's base unit).
You can find a visual guide for connecting your Shaw Home Phone to your Gateway here.
What kind of in-app prompts should I see in the BlueCurve Home app?
You will see prompts like these while activating your Fibre+ Gateway:
What should I do if I don't see in-app prompts like the ones shown above?
To restart the connection process:
My phone’s camera (or QR reading app) doesn't recognize the QR code on the Fibre+ Gateway.
You can manually enter the CM MAC Number (found on the bottom of the device) or contact your phone's manufacturer to learn how to enable a QR code reader on your device.
My Fibre+ Gateway is stuck on the amber light and activation seems to have failed.
The most common reason for this is that you've connected your Gateway to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app.
How do I personalize my WiFi name and password if I am connecting through a hardwired connection from my computer or laptop with an ethernet cable?
Go to your browser, to internet.shaw.ca and log in with your Shaw ID. Once logged in, click on the “Connect” tab, where you can personalize your WiFi.
I only see one WiFi network available from my Fibre+ Gateway. My last modem had two.
Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.
Some of my 2.4 Ghz devices are having difficulty to find the network.
Fibre+ Gateway supports most WiFi devices. However, certain devices may not have a compatible network card. Read Equipment Info: Fibre+ Gateway for more information and, if necessary, visit your device manufacturer's support website.
How can I wire my Gateway and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and Gateway.
How do I connect my Home Phone to my Fibre+ Gateway?
You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw app.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.