This article tells you everything you need to know to connect a Fibre+ Gateway (Arris TG3482 or Technicolor CGM4141) to Shaw Fibre+ Internet services.

If you need answers to other common Self Connect questions, our FAQ article has you covered.

Before you begin

If you are also activating a Wireless 4K BlueCurve TV Player, connect your Fibre+ Gateway first and make sure its online with a white light before connecting your TV Player to power.

What’s included

A power cord, coax cable, and Ethernet cable are included with your Fibre+ Gateway. If something is missing from your kit, let us know. A 2-way splitter is not included, but can be requested.
You will need mobile Internet access to download the BlueCurve Home app  (Apple App Store | Google Play Store).

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Watch and learn

Placing your Gateway

Place your Fibre+ Gateway in a central location in your home, out in the open, and raised off the ground. Avoid placing your Fibre+ Gateway in a basement, in cabinets, or behind other objects. To avoid WiFi interference, try to keep your Fibre+ Gateway away from household appliances, metal or stainless steel objects, and electrical equipment.

If you already have Shaw services and are replacing or upgrading to a Fibre+ Gateway, please use the same location and coax outlet where your old modem was connected. Once your new Fibre+ Gateway has been activated, you can move it to a different coax outlet in a more central location.

Activating your Gateway

To activate your Fibre+ Gateway:

  1. After you’ve placed your Gateway, connect the coax and power cables to the back of your Fibre+ Gateway, and the other ends to their respective outlets.
  2. Wait up to 15 minutes for your Fibre+ Gateway to activate. The light on the top will change colours during activation and when it’s finished, will be white. 
    • If your Gateway is stuck on an amber light for more than 5 minutes, the outlet may have a weak signal or no signal. Try another outlet and read about light colours and Gateway status.
  3. Create your Shaw ID at register.shaw.ca, download the BlueCurve Home app (Apple App Store | Google Play Store) and sign-in using your Shaw ID and password. Follow the relevant in-app prompts, which are instructions to complete your Gateway’s set up. If you don’t see any in-app prompts, tap More in the bottom right hand corner, then tap Shaw Device, and select BlueCurve Gateway. These next steps in the app are essential to access your Shaw Fibre+ Internet services. You must create a personalized WiFi name & password.

Note: If you’re replacing an existing Fibre+ Gateway with a new one, you may need to sign out, and back into the app. At this point it’s possible that no further action may be required if you see your new Gateway online with your WiFi name at the top of the Home app dashboard. If you don’t see this, please proceed with the steps below.

  1. Set up your WiFi Network and connect your devices. You can create your custom WiFi Network name and password now. If you don’t see any prompts, tap Connect, then See Network and then tap the pencil icon at the top right corner.

If you choose the same WiFi network name and password you were using previously, some the devices in your home might reconnect automatically.

Note: If you are replacing an existing Fibre+ Gateway with a new one, your WiFi network name and password should automatically remain the same. If not, please follow the instructions above to rename your WiFi network using the Home app.

Once your Gateway is connected, you’re ready to customize your home’s WiFi Network with the BlueCurve Home app. You can create user profiles, set up parental controls, set usage limits and more.

Connecting your devices

To connect your devices to your home WiFi Network, follow the instructions below. If any of your devices are still unable to connect to your network, please visit the device manufacturer's support website for assistance.

To connect wireless devices:

  1. Open each device's WiFi settings.
  2. Select your WiFi network name from the list of available networks.
  3. Enter your network password.

Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.

To connect wired devices:

If you need to complete the setup of your Gateway with a wired device, take the follow these steps when the light is flashing white:

  1. Attach an ethernet cable, from the device to the Fibre+ Gateway.
  2. Open a web browser on the device, and enter “10.0.0.1” in the address bar. 
  3. Follow the onscreen prompts to customize your network name and password.

To connect a Shaw home phone:

  1. If you're a Fibre+ Gateway with Phone customer, connect your telephone to the Tel 1 connection on your Gateway using a telephone cord (included with your phone's base unit).

You can find a visual guide for connecting your Shaw Home Phone to your Gateway here.

Frequently asked questions

What kind of in-app prompts should I see in the BlueCurve Home app?

You will see prompts like these while activating your Fibre+ Gateway:

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What should I do if I don't see in-app prompts like the ones shown above?
To restart the connection process:

  1. Tap More in the bottom right-hand corner.
  2. Tap Shaw Device.
  3. Select BlueCurve Gateway.
  4. Follow the prompts.

My phone’s camera (or QR reading app) does not recognize the QR code on the Fibre+ Gateway.
You can manually enter the CM MAC Number (found on the bottom of the device). Or, contact your phone's manufacturer to learn how to enable a QR code reader on your device.

My Fibre+ Gateway is stuck on the amber light and activation failed.
The most common reason for this is that you've connected your Gateway to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app.

How do I set up my WiFi network if I hardwired my computer with an ethernet cable?
If you wired your computer to your Fibre+ Gateway using an ethernet cable, open a web browser, type “10.0.0.1” into the address bar, and press Enter. Follow the onscreen prompts to customize your network name and password.

I only see one WiFi network available from my Fibre+ Gateway. My last modem had two.
Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.

Some of my 2.4 Ghz devices are having difficulty to find the network.
Fibre+ Gateway supports most WiFi devices. However, certain devices may not have a compatible network card. Read Equipment Info: Fibre+ Gateway for more information and, if necessary, visit your device manufacturer's support website.

How can I wire my Gateway and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and Gateway.

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How do I connect my Home Phone to my Fibre+ Gateway?
You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw app.

Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment. 

Need support?

Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.

You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account.

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