This is the worst phone support I have ever experienced.  Unacceptable.

Two days in a row on hold for hours and hours.  Ask for a call back...they say within an hour...great.  Finally get a call back with the automated message that I am number 1 in the queue.  Guess what?  Now I am on hold again for hours and hours...this is pretty much it.  I'm done.

I am looking to go back to Telus where they actually function as a support line and will talk to you within the time stated.  I don't have time to sit here and wait all day because a company can't/won't hire enough staff to man the phones.  I wouldn't be upset if it was a one off time, but its literally everytime I have called in the few months...so this is obviously the norm here.

All I wanted to do was tell a rep to put a note on my account that I will be paying my bill on Friday instead of Wednesday.