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Who Me Too'd this topic

Phone support is the worst. On hold for hours and hours. Going back to Telus in New Year.

Clafienere
Grasshopper

This is the worst phone support I have ever experienced.  Unacceptable.

Two days in a row on hold for hours and hours.  Ask for a call back...they say within an hour...great.  Finally get a call back with the automated message that I am number 1 in the queue.  Guess what?  Now I am on hold again for hours and hours...this is pretty much it.  I'm done.

I am looking to go back to Telus where they actually function as a support line and will talk to you within the time stated.  I don't have time to sit here and wait all day because a company can't/won't hire enough staff to man the phones.  I wouldn't be upset if it was a one off time, but its literally everytime I have called in the few months...so this is obviously the norm here.

All I wanted to do was tell a rep to put a note on my account that I will be paying my bill on Friday instead of Wednesday.

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