Learn about your Shaw bill, including how to check your account balance, setting up eBill and other frequently asked questions.
This article provides insight into:
Did You Know
The quickest and easiest way to view your current balance and pay your Shaw bill is through My Shaw. Download the My Shaw app today.
Depending on when you activated your account, your billing cycle may differ from other customers.
Otherwise, customers are billed one month in advance for their Shaw services. Your billing cycle starts on the date your services were activated and ends 30 days later.
How do I pay my bill?
We offer multiple ways to pay your bill. You can pay via My Shaw, the My Shaw app, or telephone banking or in person at your bank. For more information on paying your bill, check out Self Serve Payment Options for paying your Shaw bill.
Did You Know
You can set up a Shaw ID to ensure that you have a single login for Shaw products such as My Shaw, FreeRange TV, Shaw Go WiFi and more.
Learn More: Shaw ID Overview
Why did my bill go up from last month?
Why is my balance still showing past due even though I’ve paid my bill?
How do I get my bill?
Your bill can be either physically mailed to you or, though eBill, emailed directly to you. For more information on eBill, check out our article eBill.
Can I get both a paper bill and eBill?
Once you’ve signed up for eBill, you will no longer received a paper bill once you have signed up for eBill. If you ever need to a copy of a bill, you can access and print any bill from the previous 24 months within My Shaw. For more information, check out our article on How to view past bills.
Why haven’t I received my bill in the mail yet?
Your bill should arrive in the mail approximately 10 business days after it was created and 10 business days before your billing date. Canada Post may also be experiencing disruptions to their service. You can always view your bill and check your most up-to-date balance through My Shaw. Sign up for eBill to get immediate notifications of when your bill is ready.
I’ve signed up for eBill, so why haven’t I received my bill?
You can log into My Shaw to check the status of your eBill registration. Make sure the email listed matches the one you are checking for your bill. If you still have not received your eBill, it may have been mislabeled and sent to your spam or junk folders. If you find your eBill there, make sure to mark it as “Not spam” to avoid this problem in the future.
Where can I get a breakdown of pricing on my bill?
The easiest way to view your bill is through My Shaw. Learn more on how to get a breakdown of pricing on your Shaw bill.
How do I find my account number?
You can find your account number by logging into My Shaw or by looking at the Your Account section on your actual bill.
Related: Learn about Shaw eBill
How can I get a previous Shaw bill?
How do I request a payment extension?
How do I sign up for the My Shaw app?