Data caps are designed to prevent you from incurring unwanted data overages by limiting data spending while travelling or when purchasing additional data. At Shaw Mobile, there are two types of data caps:

  • National (on the Shaw or Nationwide network)
  • International (International/USA)

At the time of activation, all Shaw Mobile accounts have National and International data caps automatically enabled.

What are National Data Caps?

While we do not have data overage fees in Canada (or offer access to pay-per-use data in Canada), we still enforce a cap on data One-Time Passes and Add-Ons that can be purchased every month (for use on Shaw or Nationwide networks). National data One-Time Passes and Add-Ons are capped at a maximum of $50.00 per month. Upon reaching your National Data Cap you will no longer be able to purchase additional data One-Time Passes or Add-Ons.

You can save on mobile data by connecting to Shaw Go WiFi hotspots across Western Canada, which are included with all Shaw Mobile rate plans.

What are International Data Roaming Caps?

If travelling to the United States or an international destination not included with your rate plan, you have the potential to incur data roaming charges. To avoid data roaming charges, we recommend disabling Data Roaming on your device when travelling outside of Canada. You can purchase a roaming One-Time Pass or Add-On before travelling, or use roaming Pay-Per-Use services and be charged based on the roaming rates of the destination that you are visiting. Roaming One-Time Passes, Add-Ons, and Pay-Per-Use charges will be charged up to the $100.00 limit of the International Data Roaming Cap.

 

Data Roaming Cap Limit

Your maximum chargeable amount when using data outside of your plan while roaming is a maximum of $100.00 per account. Upon reaching your Data Roaming Cap your access to mobile data will be automatically restricted, with the exception of the data included in any roaming One-Time Pass or Add-On that you have already purchased and are not expired.

Can I Opt Out of the Data Roaming Cap?

You may opt-out of the Data Roaming Cap in any given bill cycle online in My Shaw Mobile.

Disclaimer: Upon opt-out of your data cap, there are no additional safeguards or notifications for mobile data overages. All charges associated with exceeding the  $100.00 (International) data caps are your responsibility.

Take the following steps to manage your Data Roaming Cap:

  1. Login to My Shaw Mobile
  2. Click on Manage Features
  3. Under International Roaming, select Manage your Data Roaming Cap
  4. Agree to the terms and conditions and select Disable to disable your roaming cap or Enable to enable your roaming cap

Note: If you opt-out of the International Data Roaming Cap, you will be automatically opted back into the data cap at the beginning of your next bill cycle for your protection.

How Do I Enable International Roaming?

To use your mobile device and phone number outside Canada, you must enable the International Roaming feature on your account, which is configurable per line. Pay-Per-Use rates will apply when roaming, unless you are in a destination included with your rate plan, or have added a One-Time Pass or Add-On that includes roaming in that location. Roaming Pay-Per-Use, One-Time Pass, and Add-On options vary by destination. Click here for information about Roaming One-Time Passes, Add-Ons, and Pay-Per-Use rates.

There are two ways to enable the International Roaming feature for your account/line:

Online in My Shaw Mobile

  1. Log in to My Shaw Mobile
  2. Select Manage Features
  3. Under International Roaming, agree to the terms and conditions, then select Enable

Contact our Customer Care team

  • We can help confirm your account is setup to roam internationally. Contact us on your preferred platform.

How Do I Disable the Roaming Feature?

You can disable Nationwide roaming by turning off National Roaming and/or US Roaming by signing into My Shaw Mobile.

  1. Log in to My Shaw Mobile
  2. Select Manage Features
  3. Under Nationwide Roaming, select Disable
  4. Under U.S. Roaming, select Disable

Will I Receive Data Roaming Cap Notifications?

Yes, each user type will receive data roaming cap notifications.

As the Account Holder you will be informed via text message and email if:

  • a number or line on your account starts roaming in an international destination,
  • the roaming cap is reached, or
  • the roaming cap is turned off

As an Authorized User or Device User you will be informed via text message if:

  • your number starts roaming in an international destination,
  • the roaming cap is reached, or
  • the roaming cap is turned off

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