Voicemail service is included with all Shaw Mobile rate plans and allows callers to leave you a message when you’re unavailable.
Included Voicemail Service by Rate Plan
The Voicemail service included with your Shaw Mobile rate plans varies by plan type:
By The Gig
Unlimited US & Mexico
Stores up to 5 messages
Stores up to 50 messages
Stores up to 50 messages
Standard Voicemail includes a storage period for up to 5 days (new) and 5 days (saved) with a maximum message length of three (3) minutes as well as storage of up to 5 greeting messages, 32 seconds in length each.
Voicemail+ includes a storage period for up to 30 days (new) and 90 days (saved) with a maximum message length of three (3) minutes as well as storage of up to 5 greeting messages, 32 seconds in length each.
Standard Voicemail can be upgraded to Voicemail+ online in My Shaw Mobile for an additional monthly fee. To upgrade:
Go to Plan & Device Details and select Purchase Add-Ons
Find Voicemail+ and select Add to my Plan
Agree to the terms and conditions, then select Confirm
The steps to access Voicemail will vary based on the mobile network you are connected to when retrieving your messages:
Accessing Voicemail is easy, regardless if you’re connected to Shaw Mobile, on WiFi Calling, or even while roaming domestically on the Nationwide network or internationally. Just remember, when checking your Voicemail while roaming, charges may apply depending on your rate plan or Add-Ons.
The default Voicemail password is the last four digits of your Shaw Mobile number. When you access your Voicemail for the first time, you will be promoted to set up a new password.
To access Voicemail from your Shaw Mobile phone, use the following steps:
Either press and hold the 1 key, dial 777, or follow Voicemail notifications prompts provided on iOS and Android devices
Follow the available prompts in the greeting menu
Fast access to Voicemail messages
When you’re connected to the Shaw network (or using WiFi Calling) and someone leaves you a Voicemail message, we’ll send you a text message notification. This notification includes a 5-digit number (i.e. 00021) that you can dial directly from your phone to immediately listen to the message and bypass Voicemail menu options.
From another phone
Dial your Shaw Mobile phone number
Press the * (asterisk) at any point during the Voicemail deposit greeting
Enter your Voicemail password to access your Voicemail
Navigating your Voicemail messages
Once you are dialed into your Voicemail service, you may use the options below to navigate your messages:
Press 1 to begin listening to a new message
Press 2 to Pause
Press 3 to Fast Forward
Press 5 to replay this message
Press 7 to delete this message
Press 9 to save this message
Press # to keep this message new
Press * to return to the previous menu
Personalizing your Voicemail Settings To personalize your voicemail setting including your playback preferences or language, follow the steps below:
Dial into your Voicemail service
Press 4 to access the personal preferences menu.
Press 4 again to begin modifying your personal preferences, use the options below to make changes:
Press 2 to change playback preferences.
Press 3 to access the playback name.
Press 5 to change the language for instructions and prompts
Troubleshooting Access to Voicemail
If you are experiencing issues accessing your Voicemail: