If your Shaw Mobile device was shipped to you from a Shaw retail location or by one of our In-Home sales associates, you’ll find information regarding your new Shaw Mobile account and setting up your new device below.
Health and Safety Protocols
Shaw Mobile offers an In-Home sales program in Alberta, in compliance with regional regulations.
All In-Home associates are required to complete a daily health check prior to leaving for work and stay home if they are feeling unwell. Our associates will also practice social distancing and are required to wear a mask throughout your interaction. All equipment used by our associates, including laptops are also sanitized after each use.
Setting up a Shaw Mobile Account
If you do not already have Shaw Mobile service, we’ll need to run a credit check to set up your account. We’ll require two pieces of ID from you, including:
Learn more about activating Shaw Mobile service.
Once your Shaw Mobile account is set up, you’ll receive your Contract Package via a password protected email. The Contract Package will include the following details: your MyTab with Shaw Mobile, an overview of your monthly rate plan, rates for Add-Ons, and opt-in/opt-out statuses along with the following three (3) documents:
Learn more about your Shaw Mobile Contract Package.
Once your order ships you’ll receive another email with a tracking number. Expected delivery time is 2-4 business days. If you haven’t received your device after this period, we can help review your account. Contact us for additional support.
Your delivery will include a Shaw Mobile SIM card and your new device. Follow the steps below to set up your new Shaw Mobile device and SIM card.
To submit your transfer request contact us and we can submit the request for you. Learn more about transferring your number including how long a transfer will take and how we protect your number from unauthorized transfers.
Learn More: Troubleshoot your Shaw Mobile connection
Learn more about the Shaw Mobile: Device Care App
For more information on how to set up your new device, refer to our Interactive Tutorials.
If you would like to cancel your order before you receive it, contact us within 2 hours of placing your order to have it cancelled. After the 2-hour period, you may cancel an order at the time of delivery by informing the delivery person that you do not accept the item.
If you find that your new Shaw Mobile product(s) are not meeting your expectations, you can complete a return within 15 days.
To return your device, you’ll need to:
Learn more about Shaw Mobile’s Return Policy.
Your device is covered by the manufacturer’s minimum one-year limited warranty that covers defects, beginning on the original date of purchase. The original bill of sale may be required to prove warranty validity. Some devices may be subject to alternative warranty terms — this will be noted on your bill of sale.
In addition to the manufacturer’s limited warranty, you may opt into additional protection plans, including:
Learn more about Shaw Mobile: Warranty Process
When will I receive my first Shaw Mobile invoice?
If you have Shaw Home and Shaw Mobile service, you’ll receive a separate invoice for your Shaw Mobile service. You’ll receive the invoice on a date that was assigned to you when you first activated service.
Your first bill will be higher than normal due to the following:
Learn more about your first Shaw Mobile invoice.