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21 Articles

Wireless Public Alerting (WPA) FAQs

The Alert Ready system allows notifying authorities from federal, provincial and territorial governments to issue a wide range of public safety and emergency messages directly to your mobile device. To receive Wireless Public Alerting (WPA), your pho... Read more

Quick Answer: Can I suspend my Shaw Mobile account?

Yes! We have two options if you're looking to temporarily suspend your Shaw Mobile service. Note: For details on how to suspend your Shaw Internet, TV, or Home Phone service, click here. How to suspend your Shaw Mobile service Option 1: Vacation Pass... Read more

About: Secure Forms

Secure Forms provide an added layer of security to prevent fraud and reduce the potential for mishandling of sensitive credit card information. Shaw Mobile will send a secure link to customers via email, instructing customers to complete and submit a... Read more

About: BlackBerry Decommissioning Legacy Devices

As of January 4, 2022, BlackBerry will be decommissioning their legacy services. Devices running these legacy services and software through any carrier or Wi-Fi connections will no longer reliably function, including for data, phone calls, SMS and 9-... Read more

Shaw Mobile: Roaming Passes

Stay connected wherever you go. Get a roaming pass for extra data, calling, and texting while travelling. Our roaming passes are available for all plans. Visit the Shaw Mobile website for the latest roaming passes. Making Calls while Roaming Internat... Read more

How To: Change your SIM Card in My Shaw Mobile

Shaw Mobile is dedicated to protecting you against fraudulent activity and unauthorized access to your personal and account details. To maintain your account safety and protect you from SIM Swap fraud, your SIM card can only be changed in My Shaw Mob... Read more

Shaw Mobile: One-Time Passes and Add-Ons

Shaw Mobile offers a variety of Add-Ons and One-Time Passes to keep you connected whether you’re travelling throughout Canada, visiting international destinations, or making calls to international phone numbers. If you would like to subscribe to an A... Read more

Long Distance and Roaming

Shaw Mobile offers a variety of options to keep you connected while travelling throughout Canada, visiting International destinations and to make calls to International phone numbers. You may need to enable International Roaming in My Shaw Mobile. Na... Read more

Shaw Mobile: Accessibility Support

To address the needs and concerns of all our customers, Shaw Mobile provides the following services for customers with disabilities: Teletypewriter – TTY Service 7-1-1 IP Relay Service Directory Assistance Alternative Document Format For detailed inf... Read more

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