Learn more about Shaw Internet services with our frequently asked questions.


Did You Know:

You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple App Store or get it on Google Play for your Android device. 



Shaw Internet Services FAQs

Where can I find a list of Shaw’s Internet plans?
You can view all of Shaw’s Internet plans here.


What are the Internet speeds offered by Shaw?
Shaw currently offers the following Internet plans:


Package Download Speed Upload Speed
Internet 50 up to 50 Mbps up to 5 Mbps
Internet 300 up to 300 Mbps up to 15 Mbps
Internet 600 up to 600 Mbps up to 20 Mbps

* Connection speeds may vary based on modem equipment, client device capability, building wiring, internet traffic and environmental conditions. "Up to" speeds are based on optimal conditions.


How can I see which Internet plan I have?
The quickest, easiest way to see which Internet plan you have is through My Shaw (app or web). Using My Shaw web:

  1. Login to My Shaw (or register here: https://register.shaw.ca/)
  2. Click My Services (near top) then select Internet from the dropdown
  3. Scroll down to and see the section: Internet usage


What is Shaw Go WiFi?
Shaw Go WiFi is a service that allows you to access the Internet on the go while away you’re your home. All Shaw Internet customers get free access to over 100,000 Shaw Go WiFi hotspots across Canada. Learn more with our Shaw Go WiFi FAQs.


Does Shaw have Internet usage restrictions?
Please see our Acceptable Use Policy for Internet in addition to our Terms of Use for usage restrictions. You can view your Internet data usage in My Shaw.

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