Our return policy is designed to be simple and easy.
If you find that Shaw Mobile product(s) are not meeting your expectations, follow these instructions to return your Shaw Mobile device.
What is your Return / Exchange Policy?
Within 15 days, if you find that your Shaw Mobile product(s) are not meeting your expectations, return to the store where you made your purchase for a refund or exchange. In order to be eligible for refund or exchange:
you must not have used more than 50% of the monthly data included with your service, and
the product(s) must be in like-new condition, including the original packaging, accessories, and receipt.
Extended Trial Period for Customers with Disabilities
Customers with disabilities may require additional time to familiarize themselves with and integrate a new mobile device into, existing and/or possibly new assistive technology and software. Shaw Mobile provides a 30-day trial period during so that customers who self-identify as having a disability can cancel their contract without penalty. Mobile devices provided by Shaw that are in like-new condition, and which include the original packaging, accessories and receipt, may be returned to the original purchase location.
If you return the product(s) and cancel your services within 15 days, the MyTab will not be charged; however, you will be required to pay for any pay-per-use usage charges, including long distance minutes and roaming charges.
Frequently Asked Questions
I purchased my phone at a Shaw Store — Can I return it to any Shaw retail location?
If you've purchased your product from a Shaw retail location, you must return to the same location where you made your purchase.
I purchased my phone at a Shaw retail partner — Can I return it to a Shaw Store?
If you've purchased your product from a Shaw retail partner, you must return to the same location where you made your purchase.
I purchased my phone online - Can I return it to a Shaw Store?
If you purchased your product on the Shaw Mobile website or with the assistance of our Customer Care team you can complete a return using the return shipping label enclosed in your delivery or you can visit the Shaw Store location most convenient for you.